Exam EX-Con-101 Topic 1 Question 77 Discussion

Actual exam question for Salesforce's EX-Con-101 exam
Question #: 77
Topic #: 1
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?

Suggested Answer: D Vote an answer

To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CKcan use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.

by Bella at Jul 12, 2026, 04:08 PM

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