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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) safeguarding their business with limited or no IT staff
B) online backup and antivirus protection
C) safeguarding mobile workers against accidental damage protection
D) the value of user advisory and premium services

2. What is an effect of adding services to hardware deals?

A) increases complexity of the offer
B) decreases profit
C) services selling has little effect on hardware deals
D) easier repeat sales

3. What is the added value of selling HP Services for consumers?

A) HP Services can extend the life of the consumer's hardware purchase.
B) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
C) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.
D) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.

4. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Data Protection
B) Premium Services
C) Defective Media Retention
D) Preventative Maintenance Kit Replacement

5. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A) Partners can start accumulating rebates on sales from day one on new or already sold hardware
B) Partners will benefit from extra discounts by buying hardware from HP
C) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
D) HP can dispatch partners to resolve server related issues on already sold hardware

Solutions: