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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?

A) IVR System
B) Media Server
C) UAP Client
D) CTI Server

2. The G.729 audio codec provides higher audio fidelity and lower bandwidth consumption compared to the G.
711 codec.

A) True
B) False

3. Which factor is most critical when designing the user experience (UX) for the IVR self-service system?

A) The voice of the recorded prompts should be very friendly.
B) The IVR should never transfer the caller to an agent.
C) The background music should be popular songs.
D) The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.

4. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A) The average call duration is 1 minute.
B) The average speed of answer will be 20 seconds.
C) You need a number of trunks such that only 1% of calls will be blocked.
D) You need 20 agents to handle the load.

5. The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.

A) True
B) False

Solutions: