Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Huawei : H21-287_V1.0 Exam Premium Dumps
Check Updated on: Oct 12, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?
- A. IVR System
- B. Media Server
- C. UAP Client
- D. CTI Server
Correct Answer: D 🗳️
The G.729 audio codec provides higher audio fidelity and lower bandwidth consumption compared to the G.
711 codec.
- A. True
- B. False
Correct Answer: A,B 🗳️
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?
- A. The voice of the recorded prompts should be very friendly.
- B. The IVR should never transfer the caller to an agent.
- C. The background music should be popular songs.
- D. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
Correct Answer: D 🗳️
In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?
- A. The average call duration is 1 minute.
- B. The average speed of answer will be 20 seconds.
- C. You need a number of trunks such that only 1% of calls will be blocked.
- D. You need 20 agents to handle the load.
Correct Answer: C 🗳️
The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.
- A. True
- B. False
Correct Answer: A 🗳️
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