Huawei HCSP-Presales-Service(AICC) V1.0 - H21-287_V1.0 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A. The color scheme of the agent desktop. B. The ability to make outbound calls. C. The integration with a multitude of existing backend systems (CRM, ERP, etc.). D. The support for a specific language.

Discussion 0

Correct Answer: C Vote an answer

Question 2

What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?

A. Asynchronous channels are only for internal use. B. Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not. C. There is no significant difference. D. Synchronous channels are faster than asynchronous channels.

Discussion 0

Correct Answer: B Vote an answer

Question 3

In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A. Local Area Network (LAN) B. Public Internet without encryption C. Virtual Private Network (VPN) D. Leased Lines (MPLS)

Discussion 0

Correct Answer: C Vote an answer

Question 4

In the context of AICC security, what is "role-based access control" (RBAC)?

A. A method for restricting system access to authorized users based on their role within the organization. B. A feature for blocking unwanted calls. C. A protocol for authenticating SIP endpoints. D. A technique for encrypting voice calls.

Discussion 0

Correct Answer: A Vote an answer

Question 5

Which AICC component is most directly involved in determining that a call from a "Platinum" customer should be routed to a dedicated queue for senior agents?

A. The IVR, which collects the customer's level. B. The ICD, which is configured with routing rules based on customer attributes. C. The UAP, which displays the customer level to the agent. D. The CTI, which attaches the customer level to the call based on caller ID.

Discussion 0

Correct Answer: B Vote an answer

Question 6

Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A. The agent's UAP client. B. The CMS reporting database via ODBC/JDBC connections. C. The IVR media server. D. The network switch.

Discussion 0

Correct Answer: B Vote an answer

Question 7

What is a key technical advantage of using VoiceXML (VXML) for IVR application development in AICC compared to a proprietary scripting language?

A. VXML requires less processing power, leading to higher port density. B. VXML allows for portability across different VXML-compliant platforms, reducing vendor lock-in. C. VXML is inherently more secure than any other protocol. D. VXML integrates directly with SIP trunks without a media server.

Discussion 0

Correct Answer: B Vote an answer

Question 8

Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A. The IVR application logic itself, using a counter variable. B. The network firewall. C. The agent supervisor through the UAP. D. The CMS reporting system.

Discussion 0

Correct Answer: A Vote an answer