IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 - 000-591 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A. IBM Tivoli Business Service Manager B. IBM Tivoli Application Dependency Discovery Manager C. IBM Tivoli Asset Discovery for Distributed D. IBM Tivoli Monitoring

Discussion 0

Correct Answer: B Vote an answer

Question 2

Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A. Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager B. Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager C. Impact Assessment; part of IBM SmartCloud Control Desk D. Impact Analysis; part of IBM SmartCloud Control Desk

Discussion 0

Correct Answer: D Vote an answer

Question 3

A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A. Define the new users in the existing IBM SmartCloud Control Desk B. Buy an IBM SmartCloud Control Desk for Internal Service Provider license C. Build a separate instance of IBM SmartCloud Control Desk D. Buy an additional 5,000 end user licenses

Discussion 0

Correct Answer: A Vote an answer

Question 4

A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A. When there will be no more then 50 concurrent users, and time to value is critical for the project. B. When there will be more then 50 concurrent users, and time to value is critical for the project. C. When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs. D. When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.

Discussion 0

Correct Answer: A Vote an answer

Question 5

The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A. Integration Framework B. IBM Tivoli Directory Integrator C. IBM Tivoli Integration Director D. Migration Manager

Discussion 0

Correct Answer: B Vote an answer

Question 6

Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A. Alter the security properties in the LDAP system using an LDIF update B. Use the Security module in IBM SmartCloud Control Desk C. Modify the profile information access which the problem manager can change on their own D. Use the Problem Management module in the IBM SmartCloud Control Desk

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A. control and audit of all hardware assets installations, moves, additions, and changes B. electronic audit records and electronic signatures C. ITIL v3 aligned process workflows D. A federated configuration management system

Discussion 0

Correct Answer: B Vote an answer

Question 8

What information should be available in a high level requirements document?

A. A statement of the scope, objectives, and participants in a project. B. The customer's vision for the solution design. C. The requirements for one or more new features for an existing product. D. The customer's wants and needs for a product or solution.

Discussion 0

Correct Answer: D Vote an answer

Question 9

Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A. A KPI that shows the total cost for open incidents and problems. B. A KPI that measures IT department satisfaction. C. A KPI that measures IT customer satisfaction. D. A KPI that shows the open service requests in a period of time.

Discussion 0

Correct Answer: C Vote an answer