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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
B) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
C) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
D) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk

2. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Incident Management
B) Problem Management
C) Request Fulfillment
D) Change Management

3. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Define the new users in the existing IBM SmartCloud Control Desk
B) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
C) Build a separate instance of IBM SmartCloud Control Desk
D) Buy an additional 5,000 end user licenses

4. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM SmartCloud Control Desk
B) IBM Tivoli Composite Application Manager
C) IBM SmartCloud Provisioning
D) IBM Tivoli Application Dependency Discovery' Manager
E) IBM Tivoli Asset Discovery for Distributed

5. What is a service owner responsible for?

A) Producing a balanced scorecard showing the overall status of all services
B) Designing and documenting a service
C) Continual improvement of a service
D) Carrying out the service operation activities needed to support a service

Solutions: