IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 - A2010-591 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A. If using MS SQL, only one language support can be installed -- either English or non-English. B. There are no special limitations. All required language supports can be installed using the product installation media. C. Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page. D. Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.

Discussion 0

Correct Answer: C Vote an answer

Question 2

Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A. IBM Remediation and Precision Manager B. IBM Change and Configuration Management Database C. IBM Data Integrity and Audit Manager D. IBM Compliance and Release Management

Discussion 0

Correct Answer: B Vote an answer

Question 3

A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A. Only TADDM licenses are tripled. B. The required number of all licenses is tripled. C. The required number of all licenses is doubled because the development environment does not require separate licenses. D. The required licenses number does not change.

Discussion 0

Correct Answer: D Vote an answer

Question 4

The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A. A change on assets B. A change to people C. A change on services D. A change on configurations items

Discussion 0

Correct Answer: D Vote an answer

Question 5

Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A. KPIs take a long time to implement in a GUI so they must be defined early in the project. B. KPIs track project success and if the promised value is delivered. C. KPIs definitions are mandatory fields during product installation and without them the installation cannot progress. D. KPIs document the solution performance and indicate whether hardware needs to be upgraded.

Discussion 0

Correct Answer: B Vote an answer

Question 6

How can an incident management process provide value to the business?

A. to align people and processes for the delivery of service B. to reduce the impact of service outages C. to help control infrastructure cost when adding new technology D. to enable users to resolve problems

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A. IBM SmartCloud Control Desk B. IBM Tivoli Endpoint Manager C. IBM Tivoli Provisioning Manager D. IBM Tivoli Service Automation Manager

Discussion 0

Correct Answer: D Vote an answer

Question 8

The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A. An incident handling capability. B. A scanning tool for identifying deployed IT infrastructure components C. A service catalog for publishing self-help services to end users. D. A common user interface and GUI editor. E. Compliance support through e-Signature and e-Audit.

Discussion 0

Correct Answer: D,E Vote an answer

Question 9

A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A. IBM SmartCloud Control Desk for Managed Service Providers Edition B. IBM SmartCloud Control Desk Entry Edition C. IBM SmartCloud Control Desk D. IBM SmartCloud Control Desk for Internal Service Providers Edition

Discussion 0

Correct Answer: C Vote an answer