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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) An incident handling capability.
B) A scanning tool for identifying deployed IT infrastructure components
C) A service catalog for publishing self-help services to end users.
D) A common user interface and GUI editor.
E) Compliance support through e-Signature and e-Audit.

2. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) Command Line Interface
B) UDP protocol
C) CORBA
D) XML and flat files
E) Java Message Service messaging

3. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Custom Server Extensions for TADDM
B) Migration Manager
C) IBM Tivoli Integration Composer
D) Custom Server Templates for TADDM

4. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server, IBM SmartCloud Control Desk - Entry
B) Multi-server, IBM SmartCloud Control Desk
C) Multi-server, IBM SmartCloud Control Desk - Entry
D) Single server. IBM SmartCloud Control Desk

5. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Advanced workload designer
B) Application logs
C) System performance console
D) Client browser settings

Solutions: