Exam Name: IBM Tivoli Level 2 Support Tools and Processes
Certification Provider: IBM
Corresponding Certification: IBM Certified Support Specialist
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IBM : C2010-024 Exam Premium Dumps
Check Updated on: Oct 11, 2026
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IBM C2010-024 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Diagnostics | - System diagnostics
|
| IBM Tivoli Support Overview | - Tivoli product suite fundamentals
|
| Operational Processes | - IT service management processes
|
IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
Which three PMRs would it be appropriate to follow-up for a later date?
- A. too many PMRs for engineer to handle
- B. Severity 1 Friday at the end of business
- C. waiting for documentation to arrive
- D. tracking APAR/PTF
- E. client to re-create the problem
- F. resolving engineer on holiday
Correct Answer: C,D,E 🗳️
In searching about the problem in a PMR, a BackEnd engineer finds that there is already a closed APAR for the problem which exactly matches the problem described in their PMR. Before associating the APAR with their PMR, which three steps should be taken?
- A. Check the APAR closure code.
- B. Check the associated CMVC record for the resolution detailed by Level 3 (L3).
- C. Re-open the APAR so it can be associated to.
- D. Check the fix provided is not already included in the release level quoted in the PMR.
- E. Notify L3 that an additional PMR needs to be added to the Interested Party list of the closed APAR.
- F. Confirm it is for the same Component ID.
Correct Answer: A,B,F 🗳️
How can a Contact Reference File (CRF) be changed when incorrect or missing information is found?
- A. Everyone can change a CRF using RETAIN.
- B. Everyone can change a CRF using CCWin.
- C. Contact the CRF owner and have them change the CRF.
- D. Contact the Duty Manager to change the CRF.
Correct Answer: A 🗳️
Once an engineer has taken ownership of a Non-OneTeam PMR, which field must be updated?
- A. APAR Number
- B. Next Queue
- C. Keyword 1
- D. Keyword 2
Correct Answer: B 🗳️
A PMR has been raised in order to know if a particular operating system is supported on a specific product. Where can this information be found?
- A. in the taxonomy spreadsheet
- B. on the Tivoli Platform Support Matrix webpage
- C. on the Component ID search tool
- D. in the Lotus Notes BackEnd Support teamroom
Correct Answer: B 🗳️
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