IBM Tivoli Level 2 Support Tools and Processes - C2010-024 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

What is the purpose of IBM Redbooks?

A. provide guidance on how to manage PMRs B. provide specific information about products C. provide how-to guidelines on RETAIN activity D. provide guidance on how to search in CCWin

Discussion 0

Correct Answer: B Vote an answer

Question 2

What is VMWare?

A. Virtualizationsoftware that allows an engineer to create multiple virtual machines on the same hardware. B. A new education platform in Learning@IBM. C. A Company which is a competitor to IBM and is building mainframes. D. A Product set, which has been acquired by IBM and is supported by IBM Support.

Discussion 0

Correct Answer: A Vote an answer

Question 3

A new BackEnd engineer wants to be informed about all news (downloads and documents, flashes, redbooks, recent APARs. Technotes) for a set of products.Where can this information be found?

A. IBM ISST Workbench B. IBM Intranet Page C. IBM My notifications webpage D. IBM Your News Lotus Notes Database

Discussion 0

Correct Answer: B Vote an answer

Question 4

After a month,Level 3 provides an engineer with a proven workaround for the problem reported in an APAR that they created for a PMR. Apart fromupdating theclient with the work around, what else should the engineer do?

A. Notify the other clients listed on the Interested Party for the APAR. B. Edit the APAR and add the provided workaround to the Local Fix field of the APAR if not present. C. Create and publish a DCF with details of the workaround for the problem reported. D. Add the provided workaround to the Error description field of the APAR if not described.

Discussion 0

Correct Answer: A Vote an answer

Question 5

Which operating systems are supported by IBM Support Assistant Agent?

A. Windows, Linux, and Solaris B. Windows. Linux, and AIX C. Windows, Linux, AIX, and Solaris D. Windows, Linux, AIX, and HPUnix

Discussion 0

Correct Answer: D Vote an answer

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