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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) control and audit of all hardware assets installations, moves, additions, and changes
B) electronic audit records and electronic signatures
C) ITIL v3 aligned process workflows
D) A federated configuration management system

2. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Incident Management
B) Problem Management
C) Request Fulfillment
D) Change Management

3. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A) A change implementation window can be created for the change freeze.
B) The Bulletin Board can be used to advertise the change freeze.
C) A blackout period can be created for the change freeze.
D) A change window can be created for the change freeze.

4. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli Application Dependency and Discovery Manager
B) IBM Tivoli License Compliance Manager
C) IBM Tivoli Usage and Accounting Manager
D) IBM Tivoli Provisioning Manager

5. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To evaluate license needs
B) To identify Key Performance Indicators
C) To identify the decision makers
D) To draw an organization chart

Solutions: