IBM Information Management Front End Tools and Processes - C2090-045 FREE EXAM DUMPS QUESTIONS & ANSWERS]

IBM Information Management Front End Tools and Processes - C2090-045 FREE EXAM DUMPS QUESTIONS & ANSWERS

Question 1

Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A. Fill in the "NEXT QUEUE" field with the FE feedback queue. B. Contact BE by phone or using Sametime chat. C. E-mail BE notifying them of the upcoming customer PMR. D. Increase the AQS set level up to 6.

Discussion 0

Correct Answer: D Vote an answer

Question 2

What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A. 1 hour B. 3 business days C. 5 business days D. 4 hours

Discussion 0

Correct Answer: A Vote an answer

Question 3

Which AQS level must be set in order to involve the BackEnd?

A. 6 B. 2 C. 1 D. 5

Discussion 0

Correct Answer: A Vote an answer

Question 4

An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A. close the call advising of APAR details in next release B. send customer APAR details and details of next release C. send customer a closure request and details of APAR D. pass the call to next level of support to confirm fix

Discussion 0

Correct Answer: C Vote an answer