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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which actions can customers perform using the Electronic Service Request tool?

A) open and escalate their PMRs
B) open and close their PMRs
C) open, update or search for their PMRs
D) open, requeue and close their PMRs

2. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Non-critical query
B) Criticalimpact or system down
C) Non-critical or impacting support team
D) Severeimpact and system running

3. Which version of VMWare can be installed on your local Windows machine?

A) VMWare Client
B) VMWare Thinkpad
C) VMWare Server
D) VMWare Database

4. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) the README file contained in the patch/fix download
B) the product set information database
C) PATCH file within the patch or fix download
D) contact the engineer who created the patch

Solutions: