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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Operational Tasks | - Front-end troubleshooting techniques
|
| Information Management Systems | - IBM Information Management fundamentals
|
| Processes and Support Methodologies | - Support process lifecycle
|
| IBM Information Management Front End Tools Overview | - Front-end support tools concepts
|
IBM Information Management Front End Tools and Processes Sample Questions:
Which actions can customers perform using the Electronic Service Request tool?
- A. open and escalate their PMRs
- B. open and close their PMRs
- C. open, update or search for their PMRs
- D. open, requeue and close their PMRs
Correct Answer: B 🗳️
According to the Software Support Handbook how is a Severity 1 PMR defined?
- A. Non-critical query
- B. Criticalimpact or system down
- C. Non-critical or impacting support team
- D. Severeimpact and system running
Correct Answer: B 🗳️
Which version of VMWare can be installed on your local Windows machine?
- A. VMWare Client
- B. VMWare Thinkpad
- C. VMWare Server
- D. VMWare Database
Correct Answer: A 🗳️
Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?
- A. the README file contained in the patch/fix download
- B. the product set information database
- C. PATCH file within the patch or fix download
- D. contact the engineer who created the patch
Correct Answer: B 🗳️
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