IBM Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis - C2180-275 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

A BPM analyst has been asked to define the metrics for a process. What is the correct sequential order for determining metrics?

A. 1. Goals
2.Enabled Decisions and Decision Makers
3.Tracked Data and Key Performance Indicators (KPIs)
4.Scoreboards, Reports, and Service Level Agreements (SLAs) B. 1. Enabled Decisions and Decision Makers
2.Goals
3.Tracked Data and Key Performance Indicators (KPIs)
4.Scoreboards, Reports, and Service Level Agreements (SLAs) C. 1. Enabled Decisions and Decision Makers
2.Goals
3.Scoreboards, Reports, and Service Level Agreements (SLAs)
4.Tracked Data and Key Performance Indicators (KPIs) D. 1. Goals
2.Enabled Decisions and Decision Makers
3.Scoreboards, Reports, and Service Level Agreements (SLAs)
4.Tracked Data and Key Performance Indicators (KPIs)

Discussion 0

Correct Answer: A Vote an answer

Question 2

A BPM analyst has built the following process diagram during a process discovery workshop.

Each activity noted above will have a separate Coach displayed in IBM Business Process
Manager V8.0. How would the BPM analyst adjust the diagram to capture this requirement while adhering to best practices for proper process modeling granularity?

A. Add a separate milestones for each activity in the Developer swimlane. B. Add a separate swimlane for each activity in the Developer swimlane. C. Combine the Developer's 3 activities into a sub-process. D. Color each activity with a different color to indicate separate Coaches.

Discussion 0

Correct Answer: C Vote an answer

Question 3

A company needs to improve their hiring process using a Business Process Management System (BPMS). Currently, their hiring manager writes a free form email regarding a new open position and sends it to the HR manager for approval. The hiring manager wants to standardize this activity using a BPMS. How should the BPM analyst define this user story?

A. As a Hiring Manager, I want to have a user interface with all the fields necessary to complete the hiring request form, so that I can avoid using a word document. B. As a BPMS, I want to provide an electronic form instead of a document so that the data can be saved and retrieved for reporting purposes. C. As a BPMS, I want to provide an electronic form to the Hiring Manager, so that the Hiring Manager can complete the request. D. As a Hiring Manager, I want to complete the hiring request form and submit the form to the HR Manager, so that the HR Manager can review my request and make a decision on filling this position.

Discussion 0

Correct Answer: D Vote an answer

Question 4

The project manager needs assistance from the BPM analyst to determine the initial level of effort for processes in a process inventory. For each process, the BPM analyst should provide a list of process details that include:

A. Process Participants, Process Owner, Short Description, Risk and Pain B. Process Owner, Short Description, Size and Complexity, Risk and Pain C. Process Owner, Short Description, Size and Complexity, Milestones D. Process Participants, Process Owner, Short Description, Milestones

Discussion 0

Correct Answer: B Vote an answer

Question 5

A company needs to improve its hiring process and hired a BPM analyst to map the current state. During the process discovery session, the team identifies that the process steps to review the "hiring" request are the same as the process steps to review a "promotion/pay rise" request. What element should the BPM analyst use to map the activities needed for the review of the "hiring" request in Blueworks Live?

A. A linked process. B. A different color. C. A separate milestone. D. A sub-process.

Discussion 0

Correct Answer: A Vote an answer

Question 6

A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V8.0. The call center supervisor would like to know how long it takes the customer service representatives to answer the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?

A. Create a custom report with tracking points in the process with cable service customer names. B. Use the My Team Performance scoreboard with the Answer Customer Request activity. C. Use the My Performance scoreboard with Provide Cable Service filter. D. Use IBM Business Monitor to create a custom report with events from the engineering department database.

Discussion 0

Correct Answer: B Vote an answer