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IBM M9560-727 Exam Syllabus Topics:

SectionObjectives
Topic 1: IBM Cloud & Service Management Solutions- Solution capabilities
  • 1. Service automation
    • 2. Provisioning and orchestration
      • 3. Monitoring and management
        Topic 2: Competitive Positioning- IBM differentiators
        • 1. Competitive advantages
          • 2. Value proposition
            Topic 3: Business Challenges and Customer Requirements- Customer pain points
            • 1. Cloud adoption drivers
              • 2. IT service management challenges
                Topic 4: Sales Opportunities and Qualification- Sales methodology
                • 1. Matching solutions to customer needs
                  • 2. Identifying opportunities
                    Topic 5: Cloud and Service Management Portfolio Overview- IBM Cloud and Smarter Infrastructure strategy
                    • 1. Key portfolio components
                      • 2. Business value of cloud and service management

                        IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:

                        How does Text Analytics in Log Analysis help users?

                        • A. Text Analytics provides the ability to apply complex context sensitive grammar
                        • B. All of the above.
                        • C. It is used a lot to extract meaningful text from unstructured documentation, and technotes.
                        Reveal Solution  Discussion  0

                        Correct Answer: B  🗳️

                        Which of the following is a 'good' example of how Predictive Insights can help customers?

                        • A. When the customer needs to optimize resource deployment with what-if and best fit planning tools.
                        • B. Intermittent outages where traditional performance management tools have been unable to identify root cause.
                        • C. Where Insight packs are available to isolate problems faster by bringing relevant unstructured data into problem investigations.
                        Reveal Solution  Discussion  0

                        Correct Answer: B  🗳️

                        Predictive Insights uses single variant and multi-variant statistical models. What is the customer value to using multi-variant correlation?

                        • A. Multi-variant models are expensive and require services to build service models before they are effective. Those models must be updated whenever the application or infrastructure changes.
                        • B. Multi-variant models may provide an early warning of a potential service impacting anomaly before alert thresholds are crossed.
                        • C. None, single variant models understand what is normal and will alert when the variantbecomes abnormal, there is no need for multi-variant models.
                        Reveal Solution  Discussion  0

                        Correct Answer: B  🗳️

                        Why IBM's SCI Analytics portfolio?

                        • A. All of the above
                        • B. Three key capability areas, predict, search, and optimize.
                        • C. Built on IBM's Big Data platform
                        • D. It is extensible through Insight packs
                        • E. All with a common interface with a cohesive set of capabilities
                        Reveal Solution  Discussion  0

                        Correct Answer: A  🗳️

                        How is the IBM APM portfolio changing to meet new market demands?

                        • A. Extending platform coverage to include new languages, Ruby, Python and PHP
                        • B. Expanding the architecture to cover new workloads on the Cloud.
                        • C. All of the above.
                        • D. Flexible delivery options including on-premise. SaaS and hybrid.
                        Reveal Solution  Discussion  0

                        Correct Answer: B  🗳️

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