IBM Business Partner SaaS Support Mastery Test v1 - P9560-043 FREE EXAM DUMPS QUESTIONS & ANSWERS

A. Sev 1 is critical impact with response time within 2 business hours B. Sev 4 is minimal business impact with response time within 1 business day C. Sev 2 is significant business impact with response time within 2 business hours D. Sev 3 is minor business impact with response time within 4 business hours

A. Sev 1 is critical impact with response time within 2 business hours B. Sev 4 is minimal business impact with response time within 1 business day C. Sev 2 is significant business impact with response time within 2 business hours D. Sev 3 is minor business impact with response time within 4 business hours

A. Interact directly with the clients B. Both A and C C. Provide fixes to known problems D. Work directly with the IBM Business Partner

A. STC or Site Technical contact is responsible for overall support compliance for the end customer's site B. Primary Contact is the customer site's designated person for all IBM communications regarding changes to the contract C. SITE ID is used to specify the IBM support rep's location. There may be multiple sites D. ICN is the IBM Customer Number used to identify a customer when accessing an electronic service request

A. Gather background information such as version and previous issues B. Define the problem in English and be specific C. Determine the business impact and assign severity D. Business Partner passes the ownership of the product management record to IBM Support