ISEB The Foundation Examination - ITIL® ISEB-ITILF Certified Exam Dumps

ISEB-ITILF Exam Dumps

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Certification Provider: ISEB
Exam Code / Number: ISEB-ITILF
Exam Name: The Foundation Examination - ITIL®
Exam Questions: 215
Last Updated: Jun 17, 2026
Corresponding Certification: ISEB Certification

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ISEB ISEB-ITILF Exam Syllabus Topics:

SectionWeightObjectives
ITIL Management Practices30%- Service Management Practices
  • 1. Problem Management
    • 2. Change Enablement
      • 3. Incident Management
        • 4. Service Request Management
          • 5. Service Level Management
            - General Management Practices
            • 1. Continual Improvement
              • 2. Relationship Management
                • 3. Information Security Management
                  ITIL Service Value System (SVS)20%- Continual Improvement
                  - Overview of the SVS
                  - Governance
                  - Service Value Chain
                  - ITIL Guiding Principles
                  Service Value Chain Activities20%- Design and Transition
                  - Obtain/Build
                  - Deliver and Support
                  - Improve
                  - Engage
                  - Plan
                  Key Concepts of Service Management15%- Definitions: Service, Product, Value, Outcome, Utility, Warranty
                  - Role of ITIL in Service Management
                  Four Dimensions of Service Management15%- Value Streams and Processes
                  - Information and Technology
                  - Partners and Suppliers
                  - Organizations and People


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