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Failing the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam means paying the registration fee a second time. A set of 373 MB-230日本語 practice questions from FreeCram costs a fraction of one retake, which makes it the easiest insurance you will ever buy.

Microsoft MB-230日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Certificate Validity Period:1 year
Passing Score:700
Exam Price:$165 USD
Real Exam Qty:40-60
Related Certifications:Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate
Available Languages:Portuguese (Brazil), Japanese, Spanish, German, English, Italian, Chinese (Simplified), French
Exam Duration:120 minutes
Exam Format:Case studies, Drag and drop, Multiple select, Multiple choice, Fill in the blank
Recommended Training:Microsoft Learn Learning Paths
MB-230 Study Guide
Exam Registration:Microsoft Learn Exam Registration
Pearson VUE Scheduling
Sample Questions:Microsoft MB-230日本語 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:No mandatory prerequisites; recommended to have 6+ months of experience implementing Dynamics 365 Customer Service solutions
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230/

Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implement scheduling10-14%- Configure service scheduling
  • 1. Implement scheduling rules and availability
    • 2. Set up resources and resource groups
      • 3. Define service activities and requirements
        Topic 2: Manage analytics, visualizations, and insights5-9%- Implement Customer Voice surveys and feedback
        - Create and manage dashboards and reports
        • 1. Build custom dashboards and visualizations
          • 2. Use out-of-box Customer Service reports
            Topic 3: Implement Connected Customer Service2-6%- Set up IoT and field service integration
            Topic 4: Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
            • 1. Create custom forms and workflows
              • 2. Connect Customer Service with other apps
                Topic 5: Implement routing and work distribution2-6%- Configure unified routing
                • 1. Set up workstreams and queues
                  • 2. Define routing rules and decision trees
                    Topic 6: Manage entitlements and service level agreements (SLAs)15-19%- Implement SLAs
                    • 1. Configure SLA actions and warnings
                      • 2. Manage SLA calculations and pauses
                        • 3. Define SLA KPIs and timelines
                          - Configure entitlements
                          • 1. Associate entitlements with customers and cases
                            • 2. Define entitlement terms and restrictions
                              Topic 7: Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
                              • 1. Set up app profiles and session templates
                                • 2. Integrate channels and productivity tools
                                  Topic 8: Manage cases and knowledge management51-55%- Implement knowledge management
                                  • 1. Create and manage knowledge articles
                                    • 2. Integrate knowledge with cases and portals
                                      • 3. Configure knowledge search and recommendations
                                        - Configure Dynamics 365 Copilot for Service
                                        - Create and manage cases
                                        • 1. Implement case routing and queues
                                          • 2. Configure case types and statuses
                                            • 3. Manage case hierarchies and relationships

                                              Microsoft MB-230日本語 Exam: Frequently Asked Questions

                                              The MB-230日本語 exam is the official exam behind the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate credential from Microsoft. It sits at the Associate level of the Microsoft certification track. It is also associated with Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.

                                              The MB-230日本語 exam contains 40-60 questions and gives you 120 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.

                                              You need 700 to pass the MB-230日本語 exam, and the official registration fee is $165 USD. A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.

                                              No mandatory prerequisites; recommended to have 6+ months of experience implementing Dynamics 365 Customer Service solutions

                                              Requirements can change, so confirm the latest details on the official Microsoft exam page before you register.

                                              You can book the MB-230日本語 exam through the following official channels:

                                              The exam is delivered Online proctored or onsite at Pearson VUE test centers, so pick the option that suits you when booking.

                                              Microsoft points candidates to these official courses:

                                              Once you have worked through the official material, wrap up your preparation with the 373 practice questions from FreeCram to lock in what you have learned.

                                              Yes. A free MB-230日本語 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

                                              Your purchase is protected by our 100% Money Back Guarantee. If you take the MB-230日本語 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.

                                              The MB-230日本語 syllabus is divided into 8 domains, including Implement Connected Customer Service (2-6%), Manage cases and knowledge management (51-55%), and Implement scheduling (10-14%). The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.

                                              Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:

                                              技術者の利用率を高めるためのソリューションを実装する必要があります。
                                              どのソリューションを使用すべきでしょうか?

                                              • A. ボードの表示設定を変更します。
                                              • B. カスタム Web リソースを使用します。
                                              • C. フィルター付きのデフォルトのスケジュール ボードを使用します。
                                              • D. 複数のスケジュール ボード タブを作成します。
                                              Reveal Solution  Discussion  0

                                              Correct Answer: D  🗳️

                                              Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

                                              各パラメータごとに機能を選択する必要があります。
                                              各パラメータにはどの機能を使用する必要がありますか? 回答するには、回答領域で適切なオプションを選択してください。
                                              注意: 正しい選択ごとに 1 ポイントが付与されます。

                                              Reveal Solution  Discussion  0

                                              Correct Answer:


                                              Explanation:

                                              Reference:
                                              https://docs.microsoft.com/en-us/dynamics365/customer-service/create-operating-hours

                                              あなたは企業のために Dynamics 365 Customer Service を実装します。サポート担当者はカスタマー サービス ワークスペースを使用します。サポート担当者は、ワークスペースを開いたら、キュー内の既存のケースの作業を開始する必要があります。担当者はこのタスクを実行するためにどの画面を使用する必要がありますか?

                                              • A. カスタマーサービスエージェントダッシュボード
                                              • B. 顧客サービスの複数の顧客セッション
                                              • C. Power BL ダッシュボード
                                              • D. 次に利用可能なケースレコード
                                              Reveal Solution  Discussion  0

                                              Correct Answer: A  🗳️

                                              あなたは会社のオムニチャネル スーパーバイザーです。Power BI にダッシュボードをインストールします。
                                              マネージャーが日中分析ダッシュボードにアクセスできることを確認する必要があります。
                                              何をすべきでしょうか?

                                              • A. ユニバーサル サービス デスクから、すべてのダッシュボードを有効にします。
                                              • B. エージェント構成から、ユーザーをスーパーバイザーに昇格します。
                                              • C. スーパーバイザー構成から、必要なユーザーを追加します。
                                              • D. スーパーバイザー設定から、すべてのユーザーを日中分析ダッシュボードに追加します。
                                              • E. Power Bl からダッシュボードを組織全体と共有します。
                                              Reveal Solution  Discussion  0

                                              Correct Answer: C  🗳️

                                              Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

                                              あなたは Dynamics 365 for Customer Service のシステム管理者です。
                                              会社の要件を満たすには、サービス レベル契約 (SLA) を作成する必要があります。
                                              どの SLA タイプを使用すればよいですか? 答えるには、適切な SLA タイプを正しい要件にドラッグします。各 SLA タイプは、1 回、複数回、またはまったく使用しない場合があります。コンテンツを表示するには、ペイン間の分割バーをドラッグするか、スクロールする必要がある場合があります。
                                              注意: 正しい選択ごとに 1 ポイントが付与されます。

                                              Reveal Solution  Discussion  0

                                              Correct Answer:


                                              Explanation:

                                              References:
                                              https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-levelagreements

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