MB2-868 Exam Dumps
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| Certification Provider: | Microsoft |
|---|---|
| Exam Code / Number: | MB2-868 |
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Questions: | 102 |
| Last Updated: | Oct 09, 2026 |
| Corresponding Certification: | Dynamics GP 2011 |
(414 Up Votes)Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customization and Configuration | - Security roles and access control - Entity customization and forms - Business rules and workflows |
| Topic 2: Microsoft Dynamics CRM 2011 Overview | - System components and architecture - Core concepts of CRM entities and relationships |
| Topic 3: Sales Management | - Leads, opportunities, and sales processes - Quotes, orders, and invoices management |
| Topic 4: Customer Service Management | - Cases and queues - Service level agreements (SLA) and routing |
| Topic 5: Marketing Automation | - Lead generation and tracking - Marketing lists and campaigns |