Microsoft Dynamics CRM 2011 Applications - MB2-868 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A. only reports B. charts and lists C. only charts D. charts and reports

Discussion 0

Correct Answer: B Vote an answer

Question 2

You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A. 15-minute reminders for service activities B. attaching files before saving an email activity C. email signatures D. moving records by dragging and dropping

Discussion 0

Correct Answer: A,C Vote an answer

Question 3

In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A. Track financial information to determine return on investment (ROI). B. Create a campaign from a template. C. Create an appointment activity. D. Associate target products and price lists.

Discussion 0

Correct Answer: C Vote an answer

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Question 4

In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?

A. the time period B. the goal metric C. the roll-up fields D. the goal targets

Discussion 0

Correct Answer: B Vote an answer

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Question 5

A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A. Automatically create contact or lead records from tracked email messages while online. B. Synchronize service activity records the employee owns. C. Synchronize service activity records assigned directly to resource groups of which the employee is a member. D. Automatically create contact or lead records from tracked email messages while offline.

Discussion 0

Correct Answer: A Vote an answer

Question 6

A customer calls in response to a phone call he received about a current campaign. You need to ensure that the call is captured as a campaign response. What are possible ways to achieve this goal? (Choose all that apply.)

A. In the Phone Call activity for the referenced campaign, select Promote to Response. B. Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel. C. From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue. D. Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.

Discussion 0

Correct Answer: A,B Vote an answer

Question 7

In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A. Channel B. Customer C. Parent Campaign D. Response Code

Discussion 0

Correct Answer: C Vote an answer

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Question 8

Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)

A. Users B. Teams C. Leads D. Cases E. Accounts

Discussion 0

Correct Answer: C,E Vote an answer

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Question 9

In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)

A. a team B. a resource group C. yourself D. a user E. a business unit

Discussion 0

Correct Answer: A,C,D Vote an answer

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Question 10

In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A. Update the list price of the campaign product. B. Create a new Price List and a new Price List Item record for the campaign product with the reduced price. C. Update the price in the Price List Item record of the campaign product. D. Create a new Product record for the campaign product with the reduced price.

Discussion 0

Correct Answer: B Vote an answer

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