Exam Name: Microsoft Dynamics CRM 2011 Applications
Certification Provider: Microsoft
Corresponding Certification: Dynamics GP 2011
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Microsoft : MB2-868 Exam Premium Dumps
Check Updated on: Oct 09, 2026
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Management | - Leads, opportunities, and sales processes - Quotes, orders, and invoices management |
| Customer Service Management | - Service level agreements (SLA) and routing - Cases and queues |
| Marketing Automation | - Lead generation and tracking - Marketing lists and campaigns |
| Microsoft Dynamics CRM 2011 Overview | - Core concepts of CRM entities and relationships - System components and architecture |
| Customization and Configuration | - Entity customization and forms - Security roles and access control - Business rules and workflows |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)
- A. The activities can be assigned to a specific user.
- B. The activities can be assigned to a list of users.
- C. The activities can be assigned to a team.
- D. The activities can be assigned to you.
- E. The activities can be assigned to the owners of the lead records.
Correct Answer: A,C,D,E 🗳️
In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?
- A. the time period
- B. the goal metric
- C. the roll-up fields
- D. the goal targets
Correct Answer: B 🗳️
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In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?
- A. Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
- B. Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
- C. Share the members of the marketing list with a new static marketing list.
- D. Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
Correct Answer: D 🗳️
In Microsoft Dynamics CRM 2011, what is a unit group?
- A. a way to organize multiple price lists
- B. a set of measurements in which a product is available
- C. a way to bundle two or more products together
- D. a way to define the product that will be used as a substitution if another product is unavailable
Correct Answer: B 🗳️
In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)
- A. a team
- B. a resource group
- C. yourself
- D. a user
- E. a business unit
Correct Answer: A,C,D 🗳️
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