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Not sure FreeCram is right for your MS-721 preparation? Download the free Microsoft Collaboration Communications Systems Engineer PDF demo and judge the quality of our 376 practice questions before you spend a cent.

Microsoft MS-721 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Collaboration Communications Systems Engineer
Exam Number:MS-721
Certificate Validity Period:1 year
Available Languages:English, Japanese, Portuguese (Brazil), French, Chinese (Simplified), Spanish, German
Real Exam Qty:40-60
Exam Price:$140 USD
Exam Format:Interactive items, Case studies, Multiple select, Multiple choice
Exam Duration:100 minutes
Passing Score:700
Recommended Training:Microsoft Learn: MS-721 Learning Paths
Exam Registration:Microsoft Certification Exam Registration
Sample Questions:Microsoft MS-721 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:No mandatory prerequisites; recommended experience with Microsoft Teams, networking, telephony, and audio/visual technologies
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-721

Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and design collaboration communications systems20-25%- Plan and design Teams Rooms and devices
  • 1. Plan management and monitoring solutions
  • 2. Plan device deployment and management
  • 3. Plan room systems and peripherals
- Plan and design Teams meetings
  • 1. Plan requirements for meetings, webinars, and town halls
  • 2. Plan audio conferencing
  • 3. Plan meeting policies and settings
  • 4. Recommend use cases for Teams Premium and Microsoft 365 Copilot
- Plan and design Teams Phone
  • 1. Plan emergency calling and routing
  • 2. Plan Teams Phone connectivity and numbering
  • 3. Plan call routing and policies
  • 4. Plan licensing requirements
Topic 2: Configure and manage Teams meetings, webinars, and town halls15-20%- Configure webinars and town halls
  • 1. Manage event production and attendee experience
  • 2. Set up event types and registration
- Configure meeting policies and settings
  • 1. Manage meeting apps, polls, and breakout rooms
  • 2. Configure audio and video settings
  • 3. Manage meeting experiences and features
- Implement Teams Premium features
  • 1. Manage custom branding and templates
  • 2. Configure advanced meeting capabilities
Topic 3: Configure and manage Teams Phone30-35%- Configure phone numbers and connectivity
  • 1. Assign and manage numbers
  • 2. Configure Direct Routing and Operator Connect
- Manage emergency calling and compliance
  • 1. Manage call recording and compliance
  • 2. Configure emergency locations and routing
- Configure call routing and policies
  • 1. Manage call queues and auto attendants
  • 2. Configure voice routing policies
Topic 4: Configure and manage Teams Rooms and devices20-25%- Manage endpoints and peripherals
  • 1. Configure IP phones, headsets, and cameras
  • 2. Manage device profiles and policies
- Monitor and maintain device health
  • 1. Troubleshoot device and connectivity issues
  • 2. Use monitoring and management tools
- Deploy and manage Teams Rooms
  • 1. Manage settings and updates
  • 2. Configure room systems and consoles

Common Questions About the Microsoft MS-721 Exam

The MS-721 exam is the official exam behind the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate credential from Microsoft. It sits at the Associate level of the Microsoft certification track. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.

The MS-721 exam contains 40-60 questions and gives you 100 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.

You need 700 to pass the MS-721 exam, and the official registration fee is $140 USD. A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.

No mandatory prerequisites; recommended experience with Microsoft Teams, networking, telephony, and audio/visual technologies

Requirements can change, so confirm the latest details on the official Microsoft exam page before you register.

You can book the MS-721 exam through the following official channels:

The exam is delivered Online proctored or onsite testing center, so pick the option that suits you when booking.

Microsoft points candidates to these official courses:

Once you have worked through the official material, wrap up your preparation with the 376 practice questions from FreeCram to lock in what you have learned.

Yes. A free MS-721 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by our 100% Money Back Guarantee. If you take the MS-721 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.

The MS-721 syllabus is divided into 4 domains, including Configure and manage Teams Phone (30-35%), Plan and design collaboration communications systems (20-25%), and Configure and manage Teams Rooms and devices (20-25%). The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.

Microsoft Collaboration Communications Systems Engineer Sample Questions:

Question 1

Your on-premises network contains an Active Directory Domain Services (AD DS) domain.
You have a Microsoft Teams deployment that contains Teams Rooms on Windows devices.
You create an organizational unit (OU) named OU1 and join the devices to the domain.
You create a Group Policy Object (GPO) named GPO1 and link GPO1 to OU1.
You need to ensure that only the settings configured in GPO1 apply to the devices.
What should you do?

A. Configure block inheritance for OU1.
B. Link GPO1 to the domain.
C. Run the Group Policy Modeling Wizard for OU1.
D. Set GPO1 to Enforced.


Question 2

You have a Microsoft Teams Phone deployment.
You have two users that must receive calls for one another.
When a call is received by one user, the other user must only receive a visual notification.
What should you use?

A. call parte and retrieve
B. call delegation
C. a calling policy
D. call forwarding
E. group call pickup


Question 3

You port phone numbers from a legacy earner to Microsoft Teams Phone to use with Microsoft Teams Calling Plans.
You attempt to assign a number to a resource account that will be used by an auto attendant, but the number does NOT appear on the list of available numbers.
You need to ensure that you can assign the number to the resource account.
What should you do?

A. Run the Set-CsOnlineApplicationlnstance cmdlet.
B. Order a new number from Microsoft.
C. Submit a request to convert the number from a user number to a service number.
D. Run the Set-CsTeamsUnassignedNumber Treatment cmdlet.


Question 4

You have a Microsoft Teams Phone deployment.
You are configuring emergency services for Direct Routing.
You need to notify a group of users when an emergency number is dialed.
What should you configure in the Microsoft Teams admin center?

A. an emergency calling policy
B. an emergency call routing policy
C. a calling policy
D. a voice routing policy


Question 5

You have a Microsoft 365 subscription that uses Microsoft Teams.
You create 50 user accounts.
You need to assign Direct Inward Dial (DID) numbers to the users.
What should you include in the solution?

A. Run the Set-CsPhoneNumberAssignment cmdlet and set the -Identity parameter as each user's phone number.
B. Run the Set-CsOnlineUser cmdlet and set the -TelephoneNumber parameter as each user's phone number.
C. Run the Set-CsPhoneNumberAssignment cmdlet and set the -Identity parameter as the UPN of each user.
D. Run the Set-CsUser cmdlet and set the -LineURI parameter as each user's phone number.


Solutions:

Question 1
Answer: D
Question 2
Answer: E
Question 3
Answer: C
Question 4
Answer: A
Question 5
Answer: C

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