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Nokia SDM Certification - PS NSOP Sample Questions:

1. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
B) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors

2. Why is the Operations Model important for the Outsourcing business?

A) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
B) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.
C) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.
D) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.

3. In NSN we are working with five competence levels. What's the name of level 5?

A) Excellent.
B) Professional.
C) Outstanding.
D) World-class.

4. What are the correct planning horizons for short-term and long-term resource planning?

A) Short-term: 2 weeks, long-term: 6 months.
B) Short-term: 12 weeks, long-term: 12 months.
C) Short-term: 8 weeks, long-term: 13 months.
D) Short-term: 4 weeks, long-term: 8 months.

5. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?

A) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
B) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
C) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.
D) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.

Solutions: