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Nokia SDM Certification - CARE Sample Questions:

1. A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A) Spare Part Management.
B) Care SWS preventive services or Active Software Support (ASWS).
C) Software Maintenance.
D) HWS or SWS Life Extender.

2. How can the Care Program Manager monitor GCC performance?

A) The Resolve tool provides a report.
B) Via monthly report distributed by GCC Engagement Team in most regions.
C) With the monthly CDB report.
D) The Care Program Coordinator provides a report.

3. What is the base-line against which we track Care profit?

A) As-sold total contract profitability.
B) ATP.
C) Annual plan.
D) Previous LE.

4. What is the MAIN customer relationship activity performed by the Care Program Manager?

A) Acts as primary interface towards the customer for all NSN-related activities and issues.
B) Acts as primary interface towards the customer for Care-related activities and issues.
C) Acts as primary interface towards the customer for the Project Life Cycle activities and issues.
D) Acts as deputy for the Account Manager.

5. What is the main financial management activity performed by the Care Program Manager?

A) Overall Care Profit and Loss responsibility.
B) Overall services Profit and Loss responsibility.
C) Overall customer Profit and Loss responsibility.
D) Overall account Profit and Loss profitability.

Solutions: