Nokia SDM Certification - CARE - SDM_2002001040 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following statements is true for GCC charges?

A. Account will be charged the working time from WTR. B. Account will be charged a fixed monthly allocation. C. Account will be charged for escalated tickets only. D. Account will be charged for logged tickets, even when solved locally.

Discussion 0

Correct Answer: C Vote an answer

Question 2

The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:

A. stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts. B. increase the number of Sales Packages in NELLE, especially for sales. C. forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed. D. fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.

Discussion 0

Correct Answer: C Vote an answer

Question 3

How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A. It compares the GIC structure with the Service Order structure. B. The totals coming from NELLE and SAP / accounting system match. C. Forecasted and actual cost and sales are on the same GICs. D. The half-year total remains stable.

Discussion 0

Correct Answer: C Vote an answer

Question 4

A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

A. No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues. B. No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date. C. Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place. D. Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.

Discussion 0

Correct Answer: D Vote an answer

Question 5

In which of the following situations can a company show profit at the same time as cash is decreasing?

A. Depreciation is much higher than amortization rates. B. The company invoices and records sales, but the customers do not pay. C. When Work-in-Progress is invoiced and released as cost. D. When Work-in-Progress is increasing rapidly.

Discussion 0

Correct Answer: B Vote an answer

Question 6

When does the Care phase start?

A. When the Care Plan has been accepted by the Customer. B. When the project phase is completed. C. When the network, sub-network or deliverables get Customer final acceptance. D. When the Account Manager receives the final payment from the Customer.

Discussion 0

Correct Answer: C Vote an answer