920-161 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 920-161 |
| Exam Name: | Ncds-callpilot 4.0 exam |
| Exam Questions: | 61 |
| Last Updated: | Sep 30, 2026 |
| Corresponding Certification: | Nortel Other Certification |
This exam has been stopped to register, new exam code replace: 920-181
Nortel 920-161 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Center and Automated Attendant Services | - Automated attendant configuration and call routing - Contact center messaging integration - Call handling scripts and call flows |
| Networking and Integration | - Interoperability with enterprise communication systems - IP-based voice services integration - Telephony network integration and trunking |
| System Administration and Maintenance | - Backup, restore, and system maintenance procedures - Troubleshooting and fault management - User provisioning and mailbox administration |
| Voice Messaging and Unified Messaging Services | - Voice mailbox configuration and management - Message storage, retrieval, and delivery mechanisms - Unified messaging features and email integration |
| CallPilot 4.0 Architecture and Components | - System architecture overview and deployment models - Core messaging platform components - Integration with Nortel Communication Server systems |