Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038 FREE EXAM DUMPS QUESTIONS & ANSWERS

A. Oracle provides support for all accelerators. B. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost. C. The source files for all listed accelerators are available for download. D. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud. E. They
are available at http://www.oracle.com/technetwork.

A. Intersection B. Inner C. Outer LTD) External D. Peripheral E. Internal

A. Enable the engagement engine. B. Select the Chat check box that is associated with an agent's staff account. C. Configure advanced routing. D. Select the Pull Chat check box in the chat profile. E. Select the corresponding pull policy.

A. They enable you to restrict the number of incidents raised by end users through various channels. B. They enable you to set the reports that are visible to an agent. C. They enable you to set a timeline for an agent to respond to an incident. D. They enable you to specify the duration for which an incident can be kept in waiting status. E. They enable you to restrict what agents can view as part of navigation on the console. F. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

A. Create the standard text with the current address and phone numbers. B. Update variables with the changed address and phone numbers. C. Create variables with the current address and phone numbers. D. Update custom fields with the changed address and phone numbers. E. Update the standard text with the changed address and phone numbers. F. Create custom fields for the address and phone numbers.

A. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not. B. Using navigation sets, you can configure whether to show the Home navigation pane or not. C. Using navigation sets, you can define what quick links can be seen when navigating File > Link. D. Using navigation sets, you can define what new objects can be created by using the File menu. E. Using navigation sets, you can configure which quick search reports can be seen. F. The same navigation set can be set for different interfaces.

A. You can change the default value to 60 minutes by using Site Configuration > Session Timeout. B. Because the system default is 15 minutes, it cannot be changed. C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value. D. You can change the default value to 60 minutes by using File > Options > Session Expiration.

A. It is always triggered from business rules. B. It is also known as the Object Event Handler. C. It is a PHP script that executes only synchronously. D. It can be triggered by an event that occurs on community objects. E. It can be triggered by an event that occurs even on a custom object. F. It is triggered by an event that occurs on the standard objects that are used by queues. G. It is triggered by an event that occurs on standard objects only.