Exam Name: ISO/IEC 20000 Foundation Exam
Certification Provider: PECB
Corresponding Certification: ISO 20000
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PECB : ISO-IEC-20000-Foundation Exam Premium Dumps
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PECB ISO-IEC-20000-Foundation Exam Overview:
| Certification Vendor: | PECB |
|---|---|
| Exam Name: | PECB ISO/IEC 20000 Foundation Exam |
| Exam Number: | ISO-IEC-20000-Foundation |
| Available Languages: | French, Spanish, English, Arabic, Portuguese |
| Related Certifications: | PECB ISO/IEC 20000 Lead Implementer PECB ISO/IEC 20000 Lead Auditor |
| Exam Format: | Multiple choice questions, Closed book |
| Real Exam Qty: | 40 |
| Passing Score: | 70% |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years |
| Recommended Training: | PECB ISO/IEC 20000 Foundation Training |
| Exam Registration: | PECB Official Certification Page |
| Sample Questions: | PECB ISO-IEC-20000-Foundation Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | No formal prerequisites required for the Foundation exam |
| Official Syllabus URL: | https://pecb.com |
PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Evaluation and Improvement | - Internal audit and continual improvement
|
| Topic 2: Service Management System (SMS) Fundamentals | - ISO/IEC 20000 standard overview and structure
|
| Topic 3: Service Management Processes | - Core IT service management processes
|
| Topic 4: Roles, Responsibilities and Governance | - Organizational roles in SMS
|
PECB ISO-IEC-20000-Foundation Exam: Frequently Asked Questions
The ISO-IEC-20000-Foundation exam is the official exam behind the ISO/IEC 20000 Foundation credential from PECB. It sits at the Foundation level of the PECB certification track. It is also associated with PECB ISO/IEC 20000 Lead Implementer, PECB ISO/IEC 20000 Lead Auditor. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
The ISO-IEC-20000-Foundation exam contains 40 questions and gives you 60 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.
No formal prerequisites required for the Foundation exam
Requirements can change, so confirm the latest details on the official PECB exam page before you register.
You can book the ISO-IEC-20000-Foundation exam through the following official channels:
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PECB points candidates to these official courses:
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The ISO-IEC-20000-Foundation syllabus is divided into 4 domains, including Evaluation and Improvement, Service Management System (SMS) Fundamentals, and Roles, Responsibilities and Governance. The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
PECB ISO/IEC 20000 Foundation Sample Questions:
Which is a reason for the requirement to budget service costs?
- A. To enable effective financial control for services
- B. To provide the basis for service provider organization charges
- C. To reduce overall service costs
- D. To improve the service management processes
Correct Answer: A 🗳️
What is the value of good service management?
- A. It provides a structure for service provisioning that can be adapted to the culture of the organization
- B. ensures people to comply with service level agreements (SLAS) using documented information
- C. It offers prescriptive guidance that allows the organization to create efficient processes.
- D. It allows an organization to be certified, which always adds value for the business
Correct Answer: D 🗳️
What is an example of a requirement for the service management objectives?
- A. They should be easy to realize
- B. They should be shared with the customers
- C. They should be consistent with the service management policy
- D. They should be left unchanged, even if services change
Correct Answer: C 🗳️
How should a problem requiring a change to a configuration item be resolved?
- A. Use a service request
- B. Escalate the problem to service level management
- C. Update the configuration management database
- D. Raise a request for change
Correct Answer: D 🗳️
What is not an input to manage continual improvement?
- A. Relevant directives from top management
- B. Optimized resource utilization or risk reduction
- C. Governance of process operated by other parties
- D. Problem records
Correct Answer: C 🗳️
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