PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

A. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification B. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used C. The management systems of all three may be integrated D. Organizations can only be certified to one of them at a time

Discussion 0

Correct Answer: C Vote an answer

Question 2

at is the difference between a nonconformity and an observation?

A. A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement B. A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor C. They are different names for the same thing D. They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

Discussion 0

Correct Answer: A Vote an answer

Question 3

What do demand management and capacity management do?

A. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs B. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services C. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand D. Demand management determines future capacity needs. Capacity management monitors current capacity

Discussion 0

Correct Answer: C Vote an answer

Question 4

Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

A. Appropriate service management staff training records shall be maintained B. All service management staf shall be qualified to at least ITIL Foundation level C. The competencies required for service management roles shall be determined D. All service management personnel shall be aware of their contribution to service management objectives

Discussion 0

Correct Answer: B Vote an answer

Question 5

What is the intent of the service availability management process?

A. To ensure that agreed service availability commitments to providers can be met in all circumstances B. To ensure agreed effective communication towards customers C. To ensure that agreed service availability commitments to customers can be met within agreed targets D. To ensure that agreed levels of service commitments to customers can be met in all circumstances

Discussion 0

Correct Answer: C Vote an answer

Question 6

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A. names of suppliers involved in B. name of the organization C. number of resources required for D. service management processes used for

Discussion 0

Correct Answer: B Vote an answer