Salesforce Certified Agentforce Specialist - AI-201 FREE EXAM DUMPS QUESTIONS & ANSWERS
An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?
Correct Answer: D
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Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles.
When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?
When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?
Correct Answer: C
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Universal Containers needs to bring individual customer warranties from an external system into Data Cloud. They want Agentforce to return warranty-related responses only for accounts whose warranty status is active. Which search approach should the Agentforce Specialist configure to ensure warranty-related information is retrieved correctly?
Correct Answer: A
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Universal Containers would like to route a service agent conversation to a human agent queue.
Which tool connects the service agent to the human agent queue for escalation?
Which tool connects the service agent to the human agent queue for escalation?
Correct Answer: C
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Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?
Correct Answer: B
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Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field.
What is the most likely cause of the issue?
What is the most likely cause of the issue?
Correct Answer: C
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What is an Agentforce Specialist able to do when the `Enrich event logs with conversation data' setting in the Agentforce configuration is enabled?
Correct Answer: C
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An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?
Correct Answer: C
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An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?
Correct Answer: A
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Why is starting with a narrowly scoped Agentforce use case considered a best practice?
Correct Answer: A
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