Exam Name: Salesforce Certified Experience Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce : EX-Con-101 Exam Premium Dumps
Check Updated on: Oct 06, 2026
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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Experience Personalization | - Content personalization strategies - Salesforce CMS integration - Audience targeting and segmentation |
| Experience Site Configuration | - Navigation and structure configuration - Templates and branding - Site creation and setup |
| Security and Access | - Sharing models and data visibility - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?
- A. By using Location criteria and specifying which IP address applies to each department and domain
- B. By using User criteria and selecting appropriate user fields on CRM objects
- C. By using Profile criteria and selecting the Service profile
- D. By using Domain criteria and creating custom domains for each department or role to access the portal
Correct Answer: B 🗳️
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Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?
- A. Enable Digital Experiences.
- B. Configure the default login.
- C. Enable Search EngineOptimization (SEO).
- D. Update organization-wide settings.
Correct Answer: A 🗳️
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Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?
- A. Platform Portal
- B. Partner Community Plus
- C. Partner Community
- D. CommercePortal
Correct Answer: B 🗳️
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Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers
- A. Customer Community Plus
- B. Partner Community
- C. Customer Community
- D. Customer Portal
Correct Answer: A,B 🗳️
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Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
- A. Create a single digital experience for B2C customers, B2B customers, and employees.
- B. Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
- C. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
- D. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
Correct Answer: C 🗳️
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