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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

A) By using Location criteria and specifying which IP address applies to each department and domain
B) By using User criteria and selecting appropriate user fields on CRM objects
C) By using Profile criteria and selecting the Service profile
D) By using Domain criteria and creating custom domains for each department or role to access the portal

2. Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?

A) Enable Digital Experiences.
B) Configure the default login.
C) Enable Search EngineOptimization (SEO).
D) Update organization-wide settings.

3. Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?

A) Platform Portal
B) Partner Community Plus
C) Partner Community
D) CommercePortal

4. Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers

A) Customer Community Plus
B) Partner Community
C) Customer Community
D) Customer Portal

5. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A) Create a single digital experience for B2C customers, B2B customers, and employees.
B) Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
C) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
D) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

Solutions: