FS-Con-101 Exam Dumps
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| Certification Provider: | Salesforce |
|---|---|
| Exam Code / Number: | FS-Con-101 |
| Exam Name: | Agentforce Field Service and Operations Consultant |
| Exam Questions: | 125 |
| Last Updated: | Oct 11, 2026 |
| Corresponding Certification: | Field Service Lightning program |
(416 Up Votes)Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 2: Managing Resources | 16% | - Understand license types and deployment - Set up and manage crews and resource types - Configure service territories and membership - Manage time sheets, operating hours, and skills |
| Topic 3: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Topic 4: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 5: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 6: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 7: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Set up operating hours and availability - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment |
| Topic 8: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers (UC) wants to deploy Knowledge to its field team. How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Use Work Types to assign associated Articles to Work Orders.
- B. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- C. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
- D. Create a custom mobile app that syncs articles based on Service Appointment assignments.
Correct Answer: A 🗳️
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Universal Containers wants to report on the volume of products installed within aSpecific timeframe.
Which solution should the Consultant utilize to meet the requirement?
- A. Field History Tracking on Asset
- B. A custom Installation Date field on Products Consumed
- C. A Work Order related list on Asset
- D. The standard Installation Date field on Asset
Correct Answer: D 🗳️
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Ursa Major Solar tracks installed products using the Salesforce Asset object. EachIndividual solar panel is treated separately. To save money on service calls, manyTimes customers will wait to have a technician come onsite until there are multiplePanels that need servicing.
How should the callout for multiple panels be treated in Salesforce?
- A. Create a work order with a work order line item for each installed product.
- B. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
- C. Create a work order for each installed product and a work order dependency to assign to the sameResource.
- D. Create a work order hierarchy with each installed product as a child work order.
Correct Answer: A 🗳️
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Which two reports should a Consultant build to track the number of parts used by a Technician during a Given time period? Choose 2 answers
- A. Products Consumed on Work Order Line Items
- B. Products Consumed on Work Orders
- C. Work Order inventory
- D. Service Appointment inventory
Correct Answer: A,B 🗳️
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Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around Upcoming appointments.When designing the Customer Service Representative's user interface, in most cases, which two fields should be Shared with the customer about an upcoming appointment? Choose 2 answers
- A. Arrival Window End
- B. Arrival Window Start
- C. Scheduled Start
- D. Scheduled End
Correct Answer: A,B 🗳️
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