Salesforce Agentforce Field Service and Operations Consultant - FS-Con-101 FREE EXAM DUMPS QUESTIONS & ANSWERS

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different Times. How should a Consultant implement this process?

Universal Containers (UC) services customers in multiple time zones. UC dispatchers need to see dates and times in the Dispatcher Console for the time zones where jobs are being performed. How should the Consultant configure this?

The Org-Wide Default sharing for a Service Appointment is set to Private.If the Service Appointment is cancelled, which users will have visibility to the record?

Universal Containers currently tracks its customers' entitlements to supportUtilizing Salesforce Service Cloud. Service calls that require a Technician to go to the Customer's location require the creation of a Work Order. Once the Agent confirms That the customer and product are eligible for on- site support, a Work Order isManually created.
On which object should the Consultant define a Quick Action to create the Work Order?

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work areaAfterward. How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

Universal Containers sells widgets with multiple components. Based on aProblem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

Ursa Major Solar tracks installed products using the Salesforce Asset object. EachIndividual solar panel is treated separately. To save money on service calls, manyTimes customers will wait to have a technician come onsite until there are multiplePanels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should a Consultant take to meet this requirement?

A Dispatcher is notified of a local power outage. All Service Appointments in the affected area must be rescheduled to a Different day. How should the Dispatcher update the Service Appointments?