Exam Name: Agentforce Field Service and Operations Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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Salesforce : FS-Con-101 Exam Premium Dumps
Check Updated on: Oct 06, 2026
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Work Order Management | - Work order creation and lifecycle
|
| Scheduling and Dispatch | - Scheduling policies and constraints
|
| Reporting and Optimization | - Analytics and performance tracking
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Configuration and Implementation | - Field Service setup and configuration
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly Inspections for all customers in their region. Each inspection should be completed within a single visit and include All installed assets on site.
Which two Maintenance Plan settings should the Consultant recommend? Choose 2 answers
- A. Work Order Generation Method - One Work Order Line Item per Asset
- B. Service Appointment Generation Method - One Service Appointment per Work Order LineItem
- C. Work Order Generation Method - One Work Order per Asset
- D. Service Appointment Generation Method = One Service Appointment per Work Order
Correct Answer: A,D 🗳️
Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer,Production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry fiveReplacement units in their van stock. How should UC track the van stock door locks?
- A. Create a product item with all the serial numbers in the notes section.
- B. Create a product item and enter the Technicians' lock quantity.
- C. Create a product item for each door lock utilizing standard fields.
- D. Create a product item and enter the serial numbers in the related list.
Correct Answer: D 🗳️
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Ursa Major Solar would like the technician who performed a customer's initial installation to also perform anySubsequent service calls.Which two actions should the field service administrator take to configure field service to ensure the installation Technician is assigned to subsequent service calls? Choose 2 answers
- A. Add the technician as the required resource on the service appointment.
- B. Add the preferred resource service objective to the scheduling policy.
- C. Create a child work order for maintenance on the original installation work order.
- D. Add the technician as a preferred resource on the account record.
Correct Answer: B,D 🗳️
Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).
At Universal Containers, the Service Territory member's time zone is one Hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the Member?
- A. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
- B. Change the time zone on the Service Territory Member's user record to match the Service Territory's Time zone.
- C. Add one hour to the start and end times on the Service Territory.
- D. Subtract one hour from the start and end times on the Service Territory.
Correct Answer: A 🗳️
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Universal Containers has dispatchers who can set up new territories, defineNew schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field ServiceLightning Dispatcher License, which permissions should a Consultant assign to the Dispatchers?
- A. Field Service Lightning Mobile License
- B. A Field Service Lightning Standard Permissions
- C. Field Service Lightning Admin Permissions
- D. Field Service Lightning Scheduling License
Correct Answer: C 🗳️
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