Salesforce - Implementing Field Service Lightning - FSL-201 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A. Most service appointments have the same priority. B. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule. C. The Scheduling Policy Used field is blank. D. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

Discussion 0

Correct Answer: B,D Vote an answer

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Question 2

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Shipment and a Product request line item. B. Create a Product Consumed and a Produc request line item. C. Create a Product Request and a Product request line item. D. Create a Work Order Line Item and a Product request line item.

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Correct Answer: C Vote an answer

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Question 3

Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A. Associate 2 Work Type called Site Visit to a Maintenance Plan B. Auto-generate Work Orders with a 14 daya Generation Timeframe. C. Auto-generate Work Orders with a 14 day Generation Horizon. D. Associate a Required Skill called Site Visit to a Maintenance Plan.

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Correct Answer: B,C Vote an answer

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Question 4

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose TWO answers

A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders. B. Create the work skills using Setup. Manually as Resources. C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup. D. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Discussion 0

Correct Answer: B,C Vote an answer

Question 5

Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A. Apply the Reshuffle action within the Gantt. B. Define a Global Optimization job to run hourly. C. Create a custom Gantt action to call an Apex class to reschedule appointments. D. Write a batch Apex class to unschedule low priority work orders.

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Correct Answer: A Vote an answer

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Question 6

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. When Service Resources are available for work B. The Maintenance Plan for the Account C. The Time Slots for Appointment Booking D. The Due Date of the Service Appointment

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Correct Answer: A,C Vote an answer

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Question 7

Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A. The Preferred Resource service objective is ignored for active Crew Members. B. Capacity-based scheduling is supported for Service Crews. C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments. D. A service resource can only be 2 member of 2 single Crew

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Correct Answer: A Vote an answer

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Question 8

An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A. Create two Service Resources and assign them to the employee. & B. Create one Service Resource and assign the relevant Permission Set Licenses. pee C. Create one Service Resource and assign the Technician and Dispatcher role. D. Create two Skills records and assign them to the Service Resource record.

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Correct Answer: B Vote an answer

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Question 9

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A. Create the individual Technicians as Service Crew Members. B. Set the individual Technicians as Capacity-Based Service Resources. C. Create the Contractor Manager as a Crew Service Resource. D. Set the Contractor Manager as a Capacity-Based Service Resource.

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Correct Answer: D Vote an answer

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Question 10

Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app. B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser. C. create a report chart that summarizes work order line items and add a link to the service appointment layout. D. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.

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Correct Answer: A Vote an answer

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