Salesforce Certified Field Service Lightning Consultant - Field-Service-Lightning-Consultant FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'

A. The Preferred Resource service objective is ignored for active Crew Members. B. Capacity-based scheduling is supported for Service Crews. C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments. D. A service resource can only be a member of a single Crew.

Discussion 0

Correct Answer: D Vote an answer

Question 2

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

A. Work Types, Resource Availabilities, and Operating Hours B. Skills, Operating Hours, Time Slots, and Holidays. C. Service Territories, Resource Capacity, and Business Hours D. Service Territories, Operating Hours, and Resource Absences

Discussion 0

Correct Answer: D Vote an answer

Question 3

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers

A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders. B. Create the work skills using Setup. Manually assign the skills to Service Resources. C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup. D. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Discussion 0

Correct Answer: B,C Vote an answer

Question 4

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

A. Custom Approval Process on Work Orders B. Custom Work Order Escalation Rules C. Custom Work Order Status with Category D. Custom Validation Rule on Work Orders

Discussion 0

Correct Answer: C,D Vote an answer

Question 5

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A. Establish a Preventative Maintenance program for their install base. B. Review existing contracts for obsolete provisions and requirements. C. Launch a feedback survey to their install base and follow up on results. D. Integrate IoT data from their install base to detect asset issues.

Discussion 0

Correct Answer: A,B Vote an answer

Question 6

which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers

A. Resource skill level B. Break duration C. Assigned resource D. Homebase travel

Discussion 0

Correct Answer: B,C Vote an answer

Question 7

Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?

A. Unchecked the collect service resources Geolocation history field in field service mobile settings B. Unchecked the geocoding field on the contractor's profile C. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor D. Set the Geolocation update frequency field to zero for contractors

Discussion 0

Correct Answer: C Vote an answer

Question 8

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Asset will have a Service Appointment that will represent the work needed for each machine. B. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment. C. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset. D. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Discussion 0

Correct Answer: B Vote an answer

Question 9

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A. More consistently meet customer response times. B. Proactively adjust Service Contracts. C. More accurately assign Work Orders based on skills. D. Proactively adjust to address demand fluctuations.

Discussion 0

Correct Answer: C,D Vote an answer

Question 10

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?
Choose 2 answers

A. Leverage the Match Skills Scheduling Policy when scheduling appointments. B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource. C. Leverage the Match Skills Work Rule when scheduling appointments. D. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Discussion 0

Correct Answer: B,C Vote an answer

Question 11

Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?

A. Work order Business process for install, break-fix, and inspection B. Work type and skill requirements for install, break-fix, and inspection C. Work order custom fields to define install, break-fix, and inspection D. Work type line items for install, break-fix, and inspection

Discussion 0

Correct Answer: B Vote an answer