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Salesforce Experience-Cloud-Consultant Exam consists of 60 multiple-choice questions that must be completed in 105 minutes. Experience-Cloud-Consultant exam covers a range of topics related to Salesforce Experience Cloud, including its architecture, design, and configuration. Experience-Cloud-Consultant exam also covers topics such as community management, integration, and customization.
Salesforce Experience Cloud Consultant certification exam is designed for professionals who have experience in implementing and consulting on Salesforce's Experience Cloud. Salesforce Certified Experience Cloud Consultant certification exam validates the candidate's knowledge and skills in designing and implementing experience solutions, managing user profiles and access, and configuring the user interface. Salesforce Certified Experience Cloud Consultant certification exam is intended for individuals who have experience in Salesforce administration and have worked with Salesforce's Experience Cloud platform.
NEW QUESTION # 15
Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers
- A. Assign Topics
- B. Create Topics
- C. Tags Allowed
- D. Member Can Access Topics
Answer: B,D
Explanation:
To allow site users to tag site content with custom tags or member-created topics, you need to enable two permissions for site users in Setup:
Create Topics. This permission allows users to create new topics and assign them to content, such as posts, files, or articles. Users can also edit or delete the topics they created.
Member Can Access Topics. This permission allows users to access the topic management features on the site, such as viewing, following, or unfollowing topics. Users can also see the topics assigned to content and filter content by topics.
NEW QUESTION # 16
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?
- A. Authenticated Service Site User
- B. External Identity
- C. External Community Plus
- D. Customer Community Plus
Answer: D
Explanation:
This user license allows users to access cases, Knowledge articles, reports and dashboards, and custom objects in a self-service site. It also provides access to Chatter groups and files, and allows users to edit their own profiles. Customer Community Plus users can also use email-to-case functionality and create records that have lookups to accounts or contacts5
NEW QUESTION # 17
Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
- A. Cloud Network Optimization Bolt
- B. Experience Cloud Performance Profiler
- C. Salesforce Community Page Optimizer
- D. Lightning Page Maximizer
Answer: C
NEW QUESTION # 18
hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers
- A. Assign the standard site profile as the default for self-registration.
- B. Use a restrictive default profile to begin with.
- C. Use the same profile for your self-service site and your partner portal.
- D. Create a separate profile for your self-service site and your partner portal.
- E. Assign a cloned standard site profile as the default for self-registration.
Answer: B,D,E
Explanation:
Three best practices when configuring self-registration for an Experience Cloud site are A, B, and C. Self-registration is a feature that allows users to create their own accounts on your Experience Cloud site without an invitation. To configure self-registration, you need to assign a default profile for self-registered users, which determines their access level and permissions on your site. A best practice is to assign a cloned standard site profile as the default, which gives you more control over the settings and customization of the profile. Another best practice is to use a restrictive default profile to begin with, which limits the access and visibility of self-registered users until they are verified or approved by an administrator. A third best practice is to create a separate profile for your self-service site and your partner portal, which allows you to differentiate the access and functionality of different types of users on your sites.
NEW QUESTION # 19
Ursa Major Solar has a customer portal where both customers and employees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design when a Platinum Calculator customer is logged in.
Which functionality should the Experience Cloud manager use to achieve this?
- A. Branding Sets
- B. Templates
- C. Themes
- D. CMS Connect a
Answer: A
Explanation:
Branding sets allow you to customize the look and feel of your Experience Cloud site by applying different colors, fonts, images, and logos. You can create multiple branding sets for different audiences and assign them using audience targeting. For example, you can create a special branding set for your Platinum customers and apply it only to them.
NEW QUESTION # 20
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?
- A. Select "Public" organization-wide default for the article type at the org level.
- B. Create a custom profile for Public access.
- C. Select "Visible in Public Knowledge Base" at the article level.
- D. Create a custom permission set for Public access.
Answer: A
NEW QUESTION # 21
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
- A. Create a peer-to-peer forum for agents and share the URL with employees.
- B. Create a digital experience for agents and an app for employees.
- C. Create a digital experience for agents and share the URL with employees.
- D. Create a self-service community for agents and an app for employees.
Answer: B
Explanation:
The Experience Cloud consultant should recommend creating a digital experience for agents and an app for employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. An app is a collection of items that work together to serve a particular function. By creating a digital experience for agents, DR can offer them a portal where they can manage claims, access resources, and collaborate with DR employees. By creating an app for employees, DR can provide them with a workspace where they can approve settlements and adjustments, view reports and dashboards, and communicate with agents.
NEW QUESTION # 22
Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site. CK uses Person Accounts for its customers.
How should the CK system administrator configure self-registration?
- A. Leave the Account field blank.
- B. Create a flow to convert the Contact to a Person Account.
- C. Set the profile to the standard Person Account profile.
- D. Create a trigger on User to convert the Contact to a Person Account.
Answer: A
Explanation:
To configure self-registration for customers who use Person Accounts, CK should leave the Account field blank. This will allow CK to create individual customers without associating them with an account. CK can use the standard self-registration configuration under Experience Workspace and select a profile or permission set that supports Person Accounts. CK can also customize the self-registration page and Apex handler to create Person Accounts for customers based on their information.
NEW QUESTION # 23
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
- A. Service Console
- B. Service Your Way
- C. Channel Menu
- D. Chat
Answer: C
NEW QUESTION # 24
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
- A. Compact Header Properties
- B. CMS Connect
- C. Developer Console
- D. Rich Content Editor
Answer: B
NEW QUESTION # 25
How can records owned by Customer Community users be shared with internal users?
- A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
- B. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
- C. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
- D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
Answer: B
NEW QUESTION # 26
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
- A. Deploy a chatbox to address common questions.
- B. Create an FAQ rich text component on the Home page.
- C. Create an FAQ Knowledge article.
- D. Create a public ''announcement only' group for moderators to address common questions.
- E. Enable Chatter Questions to encourage peer-to-self-service
Answer: A,C,E
Explanation:
To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:
Create an FAQ Knowledge article. A Knowledge article is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.
NEW QUESTION # 27
Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers
- A. Partner Community
- B. Customer Community
- C. Customer Portal
- D. Customer Community Plus
Answer: A,D
NEW QUESTION # 28
Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How should the administrator limit the fields available in the customer portal?
- A. Use Field-Level Security to remove access to the unwanted fields.
- B. Utilize the Developer Console with coding to hide unwanted fields.
- C. Create a page variation for the customer portal to hide unwanted fields.
- D. Utilize CSS overrides to hide unwanted fields.
Answer: A
NEW QUESTION # 29
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Customer Account Portal
- B. Partner Central
- C. Build Your Own
- D. Help Center
Answer: B
Explanation:
Partner Central is a template that is designed for creating a site that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co-selling, lead management, opportunity management, and deal registration.
NEW QUESTION # 30
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement?
Choose 2 answers
- A. Customer Community User
- B. Partner Community User
- C. Customer Community Plus Login User
- D. Customer Community Login User
Answer: B,C
Explanation:
To support the sharing requirement of using advanced sharing rules for the custom object, CK should grant two user license types to customers: Partner Community User and Customer Community Plus Login User. These license types allow customers to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.
NEW QUESTION # 31
The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers
- A. Customer portal members gain the ability to provide badges to other members.
- B. Chatter influence is removed from the Contribution section on the Profile page.
- C. Default point system and set of reputation levels become available.
- D. Inactive and active members are assigned default reputation points.
Answer: B,C
NEW QUESTION # 32
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?
- A. Customer Account Portal
- B. Customer Service
- C. Help Center
- D. Partner Central
Answer: C
NEW QUESTION # 33
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
- A. Account Portal
- B. Build Your Own
- C. Help Center
- D. Microsite
Answer: A
NEW QUESTION # 34
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?
- A. Recommend partners share user credentials.
- B. Implement a limit on new users and password resets.
- C. Delegate external user administration.
- D. Create a new user form that automatically triggers a process to create a user.
Answer: C
NEW QUESTION # 35
Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
- A. Edit the applicable user profile.
- B. Select a permission set for a given experience.
- C. Select the profile for a given experience.
- D. Create a permission set.
Answer: B,D
NEW QUESTION # 36
Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?
Choose 3 answers
- A. Search Activity
- B. User Login History Option
- C. Page View by Salesforce Object
- D. Contact Support page Activity
- E. Number of Case Created by user
Answer: A,B,D
Explanation:
Three items that are reportable by a site administrator through Google Analytics for Experience Cloud sites are B, C, and E. Google Analytics is a tool that allows you to measure and analyze the traffic and behavior of your Experience Cloud site visitors. Google Analytics can report on various items, such as:
Search Activity: This item shows how users search for content on your site, such as the number of searches, the search terms used, the number of results returned, and the click-through rate.
User Login History Option: This item shows how users log in to your site, such as the number of logins, the login methods used, the login duration, and the login frequency.
Contact Support page Activity: This item shows how users interact with your contact support page, such as the number of visits, the bounce rate, the average time on page, and the conversion rate.
NEW QUESTION # 37
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
- A. Salesforce Tabs + Visualforce
- B. Build Your Own (LWR)
- C. Build Your Own (Aura)
- D. Customer Service
Answer: D
NEW QUESTION # 38
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?
- A. CDN can help performance by caching public resources.
- B. CDN can help reliability by allowing local cloning for static resources.
- C. CDN can help availability by allowing remote cloning for dynamic resources.
- D. CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.
Answer: D
NEW QUESTION # 39
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