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NEW QUESTION # 96
DRAG DROP
Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 97
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create each serialized component as a sub-asset to its parent asset.
Does this meet the goal?
- A. No
- B. Yes
Answer: B
NEW QUESTION # 98
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 99
A customer service agent fails to solve a customer's issue over the phone.
The agent needs to converted the case to a work order in order to schedule a technician visit.
What is required to successfully convert a case to a work order?
- A. Incident Type
- B. Work Order Type
- C. Customer Asset
- D. SLA
Answer: A
NEW QUESTION # 100
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 101
Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility. During the basic training sessions, you need to train the field service team on how work orders are created. What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. from a case record
- B. from the Dynamics 365 Field Service mobile app
- C. from an agreement
- D. from a purchase order
- E. from an asset
Answer: A,B,C
NEW QUESTION # 102
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected FieldService for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seemsno alerts are being received inDynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
- B. Create the IoT Connected Device connection role to link devices to customer assets.
- C. Register the device in Dynamics 365 Connected Field Service.
- D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
Answer: D
NEW QUESTION # 103
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 104
DRAG DROP
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Select and Place:
Answer:
Explanation:
Section: Manage work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
NEW QUESTION # 105
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Access the Field Service mobile app and..
2 - Assign Field Service-Resource role for the app...
3 - Assign Field Service-Dispatcher field security...
NEW QUESTION # 106
DRAG DROP
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION # 107
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a requirement group template.
2 - Associate an incident type to the requirement group template.
3 - Add the incident tyhpe to a work order.
4 - Book the work order.
NEW QUESTION # 108
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?
- A. Update the mobile offline profile to include the correct Field Service security roles.
- B. Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
- C. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
- D. Update the mobile offline profile to include the users that require access.
Answer: B
NEW QUESTION # 109
You are a Dynamics 365 Field Service functional consultant.
A field resource is given instructions on how to install the mobile app on an iPhone. After installing the app and signing in, a message appears: "You're almost there." What should you do?
- A. Set up the field resource as a user in the system.
- B. Create a Bookable Resource related to the user.
- C. Set up the field resource as a Bookable Resource.
- D. Verify that the field resource has been assigned the right security role.
Answer: D
NEW QUESTION # 110
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were never received back in IoT Central.
You need to resolve the issue.
Which should you do?
- A. Reconfigure the devices and send an update to IoT Central.
- B. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- C. Confirm that the Power Automate When a work order is created in Connected Field Service, update IoT Central is set up properly.
- D. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
Answer: C
NEW QUESTION # 111
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 112
A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics
365 Field Service mobile app, but cannot find the option to launch it.
You need to advise the new technician on the first step they should take.
What should you suggest?
- A. Ensure Microsoft Teams is installed on their mobile device.
- B. Ensure their mobile app and Remote Assist passwords are the same.
- C. Ensure the Remote Assist app is installed on their mobile device.
- D. Ensure they are set up as a Bookable Resource.
Answer: D
NEW QUESTION # 113
Your company uses Microsoft Dynamics 365 Field Service to schedule work orders.
One of the field service operations managers needs to understand when the different resource types should be scheduled.
You need to provide the manager with a matrix of when you should schedule the various resource types on a work order.
What are the resource types you should use for each scenario? To answer, drag the appropriate resource type to the appropriate scenario. Each resource type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 114
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?
- A. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
- B. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
- C. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- D. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
Answer: A
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-work- orders
NEW QUESTION # 115
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 116
You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.
You need to set the estimated duration to 1 hour.
What two actions can you take? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Update both the service tasks and services records to ensure each one equals 1 hour.
- B. Update the estimated duration to 1 hour.
- C. Update the services records to equal a total of 1 hour.
- D. Update the service tasks records to equal a total of 1 hour, and change the estimated duration to
0.
Answer: B,D
NEW QUESTION # 117
DRAG DROP
Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 118
Drag and Drop Question
Your customer is offering a new service that requires two resources.
You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.
What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 119
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset.
Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 120
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series ofquarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents acomplete solution.
- A. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- B. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
- C. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
- D. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
Answer: A,D
NEW QUESTION # 121
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Microsoft MB-240 certification exam consists of multiple-choice questions, with a total of 40-60 questions to be answered in a time frame of 120 minutes. MB-240 exam is available in English and Japanese, and can be taken online or at a physical testing center. Passing the exam requires a score of at least 700 out of 1000.
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