Real Salesforce Nonprofit-Cloud-Consultant Exam Questions [Updated 2024]
Nonprofit-Cloud-Consultant Exam Dumps Pass with Updated 2024 Salesforce Certified Nonprofit Cloud Consultant (SP20) Exam
To be eligible for the Salesforce Nonprofit-Cloud-Consultant exam, candidates must have experience working with nonprofit organizations and knowledge of the Salesforce platform. They should be familiar with the various features of Salesforce Nonprofit Cloud, including donor management, volunteer management, fundraising, and marketing automation. Candidates should also be familiar with the Salesforce nonprofit data model and best practices for data management.
NEW QUESTION # 122
A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text messaging engagement. Which solution should the consultant recommend?
- A. Marketing Cloud
- B. Service Cloud
- C. Community Cloud
- D. Pardot
Answer: A
NEW QUESTION # 123
A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event.
The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce.
How should the data be entered*?
- A. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create k^a relationship between the board member and the individual.
- B. Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.
- C. Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role to the donation.
- D. Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.
Answer: C
NEW QUESTION # 124
A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign.
Which feature should the consultant configure to record the donor's campaign response?
- A. Customizable Campaign Influence
- B. Automatic Campaign Member Management
- C. Sales Process
- D. Custonwable Rollups
Answer: B
Explanation:
https://trailhead.salesforce.com/en/content/learn/modules/campaign-management-with-nonprofit-success-pack/manage-campaign-responses
NEW QUESTION # 125
A nonprofit organization has a large volume of contacts, organizations, and address records. The organization wants to migrate all of its data into its NPSP org.
What are two considerations? Choose 2 answers
- A. Address verification only works with the one-to-one and individual ("Bucket") Account models.
- B. There is a limit of three addresses per contact or organization that can be migrated into NPSP.
- C. Migrating all historical address information impacts system data storage.
- D. Tracking addresses with the Address object may introduce more complexity.
Answer: C,D
NEW QUESTION # 126
A nonprofit organization wants to record the most recent Opportunity close date on Contact records. The nonprofit organization expects the field on the Contact to be overwritten every time a new Opportunity meets the criteri a. Which feature should the consultant use to meet this requirement?
- A. NPSP Customizable Rollups
- B. AppExchange App
- C. Formula Field
- D. Roll-Up Summary Field
Answer: A
NEW QUESTION # 127
A nonprofit needs to track key information for grants it applies for and receives, such as deadline dates, activity completion dates, and descriptions. In addition, the nonprofit wants to track actions completed and view the next deadline date on the Opportunity.
Which feature should the consultant recommend?
- A. Cases
- B. Deliverables
- C. Engagement Plans
- D. Tasks and Events
Answer: B
Explanation:
Explanation
https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-success-pack-administration-basics/understan
NEW QUESTION # 128
A community foundation administers a scholarship fund that awards multiple scholarships a year. The foundation wants to use Nonprofit Cloud to track and review applications and record the scholarship recipients, award amounts, and dates.
What should a consultant recommend to meet the requirement?
- A. Use the Grant Opportunity Record Type and the Primary Contact field for the recipient in NPSP.
- B. Set up the Program Management Module and use Program Cohort with Program Engagement for the recipient.
- C. Set up the Outbound Funds Module and connect the Funding Request to Contacts for the recipient.
- D. Create an Opportunity Record Type for Scholarships and Primary Contact field for the recipient in NPSP.
Answer: C
NEW QUESTION # 129
A nonprofit's system admin has seen this error message multiple times:
Npsp,TDTMCContact:execution of AfterUpdate caused by : System,SObjectException:Invalid field gender_c Contect (npsp) How should the admin troubleshoot this?
- A. Check that Salutations have been mapped to gender field values.
- B. Check to make sure there are no invalid values in the gender field on Contact records.
- C. Verify that all Reciprocal Relationships are mapped to gender field values.
- D. Verify the correct field for gender is specified in Relationship settings.
Answer: B
NEW QUESTION # 130
A nonprofit wants to collect information online about volunteers who are new to the nonprofit, including names and contact details, skill sets, and availability. The nonprofit already uses NPSP and Volunteers for Salesforce and wants to create a report with this information.
What are two ways the consultant can meet the requirement?
Choose 2 answers
- A. Add the Volunteer Sign Up form to the nonprofit's website.
- B. Set up a Personalized Volunteer Page on the nonprofit's website.
- C. Attach emails from volunteers with their information to Contact records.
- D. Collect contact information during job sign up via Job Listings.
Answer: A,D
NEW QUESTION # 131
A developer wrote a trigger on the Contact object.
What are two benefits of using Table-Driven Trigger Management (TDTM) the consultant should discuss with the developer?
Choose 2 answers
- A. Disable specific pieces of code.
- B. Review code coverage.
- C. Control the order in which the code executes.
- D. Identify code that is unused.
Answer: A,C
Explanation:
Explanation
https://powerofus.force.com/s/article/NPSP-TDTM-Overview
NEW QUESTION # 132
A nonprofit organization has been using Salesforce without NPSP. The organization is now interested in the NPSP functionality and wants the consultant to recommend if NPSP should be used in the same Salesforce environment or if they should start over in a new environment.
Which tool should the consultant use to help evaluate and recommend the best course of action?
- A. Salesforce Optimizer
- B. Setup Audit Trail
- C. Lightning Experience Migration Assistant
- D. NPSP Health Check
Answer: A
Explanation:
Explanation
A
https://www.freecram.com/question/Salesforce.Nonprofit-Cloud-Consultant.v2021-01-10.q37/a-nonprofit-organ ((see in comments)
NEW QUESTION # 133
A nonprofit organization wants to designate its donors into three categories, Gold, Silver, and Bronze, based on the total gift amount for that year. How can this be accomplished using NPSP?
- A. Set up NPSP Levels for the categories based on Total Gifts This Year.
- B. Create a picklist field that will display the categories based on the Total Gifts This Year field.
B Create a custom field on the Opportunity that will display the categories and a process in Process Builder to populate the value based on the Total Gifts This Year field. - C. Create a custom field on the Opportunity that will display the categories and a custom trigger to populate the value based on the Total Gifts This Year field.
Answer: C
NEW QUESTION # 134
A nonprofit using NPSP wants to track fundraising, courses, and training participation in Salesforce.
What should the consultant discuss with the nonprofit?
- A. Use Education Data Architecture to track fundraising, courses, and training participation.
- B. Add Volunteers for Salesforce to track courses and training participation.
- C. Add Program Management Module to track courses and training participation.
- D. Use Engagement Plans for donor engagement that includes courses and training participation.
Answer: A
NEW QUESTION # 135
A nonprofit has a membership program it wants to manage in Salesforce.
What are two items the consultant needs to configure so the membership rollups in NPSP work properly?
- A. Set a grace period for memberships.
- B. Create an Opportunity record type for memberships.
- C. Select the membership record type for membership rollups.
- D. Create a custom field for Membership Amount and select it for membership rollups.
Answer: B,C
NEW QUESTION # 136
A nonprofit has high staff turnover in several key roles that use Salesforce. The nonprofit needs to improve training and adoption of Salesforce to maximize the value of its investment.
Which two standard Salesforce tools can quickly help new staff use Salesforce with only a Sales or Service Cloud license?
Choose 2 answers
- A. In-App Guidance
- B. Path
- C. Einstein Bots
- D. myTrailhead
Answer: A,D
NEW QUESTION # 137
A nonprofit receives a check that includes donations from several donors for a specific program the nonprofit runs.
Which two features should a consultant configure to track this gift?
Choose 2 answers
- A. Partial Soft Credits
- B. Recurring Donations
- C. Multiple Payments
- D. GAU Allocations
Answer: C,D
NEW QUESTION # 138
A developer needs to create a custom Apex class in the TDTM framework. Which sets of steps should the developer take?
- A. Create the Lightning component, test class, and Trigger Handler record
- B. Create the Visualforce page, test class, and a Trigger Handler record
- C. Create the Apex trigger, test class, and Trigger Handler record
- D. Create the Apex class, test class, and Trigger Handler record
Answer: D
NEW QUESTION # 139
Salesforce recommends using V2MOM with customers in the requirements-gathering phase of a project. What is the desired outcome?
- A. Customer adoption
- B. Executive sponsorship
- C. Data security
- D. Organizational alignment
Answer: D
NEW QUESTION # 140
A donor has committed to give a consistent amount every month. The nonprofit wants to update the schedule to reflect one-time adjustments to this amount.
What should the consultant recommend to record the regular donations correctly7
- A. Clone Opportunities with Payments.
- B. Create scheduled Payments.
- C. Create a process using Process Builder.
- D. Implement Enhanced Recurring Donations.
Answer: D
NEW QUESTION # 141
A nationally federated nonprofit is implementing a single Salesforce org to provide shared fundraising services to its four regional affiliates. Each affiliate and the national nonprofit must see only its own donor data.
Which Salesforce feature would enable this level of record access?
- A. Criteria-based sharing
- B. Role Hierarchy
- C. Divisions
- D. Record Types
Answer: C
Explanation:
(Role hierarchy)
https://trailhead.salesforce.com/en/content/learn/modules/data_security/data_security_records Role hierarchies ensure managers have access to the same records as their subordinates. Each role in the hierarchy represents a level of data access that a user or group of users needs.
NEW QUESTION # 142
A consultant has installed NPSP and is setting up Relationships using List Settings. The nonprofit wants the reciprocal relationship to be selected automatically based on gender.
On which object should the consultant create the custom "Gender" field?
- A. Account
- B. Contact
- C. Affiliation
- D. Relationship
Answer: D
Explanation:
Explanation
https://powerofus.force.com/s/article/NPSP-Manage-Relationships-Settings
NEW QUESTION # 143
A membership organization needs to send out automated renewal emails on a 30/60/90 period. Each referenced email template needs to differ based on the members' web site visits. Which automation method should a consultant recommend?
- A. Apex Trigger and Scheduler
- B. Pardot
- C. Process Builder
- D. Time-Based Workflow
Answer: B
NEW QUESTION # 144
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Salesforce Certified Nonprofit Cloud Consultant (SP20) certification exam covers a wide range of topics, including the basics of nonprofit organizations, the unique needs of nonprofit organizations, and the specific features and functionality of Salesforce Nonprofit Cloud. Salesforce Certified Nonprofit Cloud Consultant (SP20) Exam certification is ideal for individuals who are passionate about helping nonprofits achieve their missions and want to make a positive impact on the world. It is also a great way to enhance your career prospects and demonstrate your expertise to potential employers.
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