Exam 300-830 Topic 1 Question 20 Discussion

Actual exam question for Cisco's 300-830 exam
Question #: 20
Topic #: 1
A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

Suggested Answer: B Vote an answer

A headless widget is used when the widget must run background logic without being displayed as a visible Agent Desktop panel. This is the correct area for triggering custom behavior such as a CRM screen pop when an SMS interaction arrives.

by Gregary at Jun 26, 2026, 11:39 AM

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