Exam ITIL-4-HVIT Topic 1 Question 86 Discussion

Actual exam question for Peoplecert's ITIL-4-HVIT exam
Question #: 86
Topic #: 1
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?

Suggested Answer: A Vote an answer

Digitization is the conversion of analogue information or processes into digital form. Digital transformation is a broader change in an organization's operating model, culture, and value proposition enabled by digital technology; simply converting records without changing ways of working does not constitute transformation.

by Virgil at Aug 14, 2026, 01:44 PM

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