Exam ADM-201 Topic 3 Question 218 Discussion

Actual exam question for Salesforce's ADM-201 exam
Question #: 218
Topic #: 3
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?

Suggested Answer: B Vote an answer

Explanation
Email-to-Case allows you to create cases from incoming emails. You need to enable this feature and set up routing addresses and case creation settings.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5

by Gabrielle at Dec 11, 2023, 11:07 PM

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