Exam Agentforce-Specialist Topic 3 Question 2 Discussion

Actual exam question for Salesforce's Agentforce-Specialist exam
Question #: 2
Topic #: 3
Global Finance Corp (GFC) is expanding its Agentforce rollout from a basic customer service agent to a suite of specialized agents handling Fraud Detection, Loan Origination, and Billing. GFC operates entirely within a single, global Salesforce instance. The CIO wants to ensure that as the number of specialized agents scales, the company maintains strict, centralized control over security guardrails and user context, ensuring customers do not have to repeat themselves when their request spans multiple departments. What is a reasonable architectural approach to achieve this level of scalability and control?

Suggested Answer: C Vote an answer

SOMA is correct because the company operates in one Salesforce instance and needs centralized governance, shared user context, and routing across specialized agents. Salesforce's architecture guidance defines SOMA as multiple agents collaborating within one Salesforce org using shared governance and data, with a Supervisor or primary agent acting as the front door that routes work to specialist agents. Salesforce's multi- agent orchestration guidance also describes a primary agent that routes tasks to best-fit specialist agents while preserving context so users do not repeat themselves. MOMA is for cross-org collaboration, so it adds unnecessary complexity here. MCP connects agents or models to tools and data sources; it is not the best architectural answer for native single-org multi-agent orchestration.

by Evelyn at Jul 24, 2026, 05:02 AM

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