Exam B2B-Solution-Architect Topic 4 Question 79 Discussion

Actual exam question for Salesforce's B2B-Solution-Architect exam
Question #: 79
Topic #: 4
Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

Suggested Answer: A,B,E Vote an answer

by Lewis at Jul 24, 2026, 02:46 AM

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