Exam BA-201 Topic 4 Question 103 Discussion

Actual exam question for Salesforce's BA-201 exam
Question #: 103
Topic #: 4
Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

Suggested Answer: A Vote an answer

The best practice for establishing credibility and conveying empathy with stakeholders during discovery sessions is to ensure the workshop schedule considers time zone and language differences. This shows respect and sensitivity to the stakeholders' preferences and needs, and helps to avoid potential misunderstandings or conflicts. It also helps to build rapport and trust with the stakeholders, and encourages their participation and engagement. The other options are either irrelevant or ineffective. Option A does not address the stakeholders' needs or expectations, and may come across as boastful or arrogant. Option C does not convey empathy or understanding, and may be too repetitive or boring. References: https://trailhead.salesforce.com/en
/content/learn/modules/business-analysis-discovery/plan-and-facilitate-discovery-sessions

by unknown1212 at Jul 19, 2026, 02:55 AM

Limited Time Offer

15%

Off

Get Premium BA-201 Questions as Interactive Self Test Engine or PDF

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Nick name: Submit Cancel
unknown1212
2026-07-19 02:55:34
The Answer is B, as mentioned in the explanation.
upvoted 1 times
...
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
0
0
0
10