Exam CRT-403 Topic 1 Question 282 Discussion

Actual exam question for Salesforce's CRT-403 exam
Question #: 282
Topic #: 1
The Director of customer service wants to receive a notification when a case stays in the '' new'' status for more than four business hours.
Which two automation processes should be used to accomplish this?
Choose 2 answers

Suggested Answer: A,C Vote an answer

Escalation rules and Process Builder are two automation processes that can be used to send a notification when a case stays in the '' new'' status for more than four business hours. Escalation rules can define criteria and actions for escalating cases based on time or other factors. Process Builder can create a time-based action that triggers an email alert when the case status is '' new'' for more than four business hours. Flow Builder and Scheduled Apex are not necessary for this requirement.

by b3myshade at Jul 20, 2026, 02:15 AM

Limited Time Offer

15%

Off

Get Premium CRT-403 Questions as Interactive Self Test Engine or PDF

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Nick name: Submit Cancel
b3myshade
2026-07-20 02:15:11
A & B
upvoted 1 times
...
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
0
0
0
10