Exam Data-Architect Topic 2 Question 135 Discussion

Actual exam question for Salesforce's Data-Architect exam
Question #: 135
Topic #: 2
Universal Containers (UC) is implementing Salesforce Sales Cloud and Service Cloud. As part of their implementation, they are planning to create a new custom object (Shipments), which will have a lookup relationship to Opportunities. When creating shipment records, Salesforce users need to manually input a customer reference, which is provided by customers, and will be stored in the Customer_Reference__c text custom field. Support agents will likely use this customer reference to search for Shipment records when resolving shipping issues. UC is expecting to have around 5 million shipment records created per year. What is the recommended solution to ensure that support agents using global search and reports can quickly find shipment records?

Suggested Answer: D Vote an answer

Setting Customer-Reference_c as an External ID (unique) is the recommended solution to ensure that support agents using global search and reports can quickly find shipment records. This is because external ID fields are indexed and can be used as filters in reports and list views4. Making the field unique also ensures that there are no duplicate values that could confuse the search results.

by Daisy at Dec 28, 2023, 12:43 AM

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