Exam EX-Con-101 Topic 1 Question 68 Discussion

Actual exam question for Salesforce's EX-Con-101 exam
Question #: 68
Topic #: 1
Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

Suggested Answer: B Vote an answer

This option allows UMS to reduce the call volume by providing customers with self-service options, such as knowledge articles, FAQs, case management, chat, and feedback. TheCustomer Service template is designed for this purpose and offers a responsive and customizablelayout2

by Dorothy at Jun 28, 2026, 05:41 PM

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