Exam Rev-Con-201 Topic 3 Question 19 Discussion
Actual exam question for Salesforce's Rev-Con-201 exam
Question #: 19
Topic #: 3
Question #: 19
Topic #: 3
A customer purchased a few subscription ramp products on June 20, 2025, with a term of 1 year.
On July 5, 2025, they called the sales rep to cancel the service effective June 29, 2025. The sales rep informed the customer that the cancellation cannot be processed for that date. What is the earliest cancellation date that the subscription can be canceled?
On July 5, 2025, they called the sales rep to cancel the service effective June 29, 2025. The sales rep informed the customer that the cancellation cannot be processed for that date. What is the earliest cancellation date that the subscription can be canceled?
Suggested Answer: A Vote an answer
In Salesforce CPQ and Subscription Management, subscription cancellations cannot be backdated to a date earlier than the current date when the amendment or cancellation action is performed. This rule ensures data integrity between contracts, billing schedules, and revenue recognition.
In this case, the customer requested cancellation effective June 29, 2025, but the cancellation request was received on July 5, 2025. Salesforce enforces that the earliest possible effective date is the date the amendment or cancellation is executed--July 5, 2025--not any past date.
The only scenario where a contract can be canceled from the start date (June 20, 2025) is if the entire subscription term is voided before any billing or revenue recognition has occurred. Since the service was already active, that option isn't valid.
In this case, the customer requested cancellation effective June 29, 2025, but the cancellation request was received on July 5, 2025. Salesforce enforces that the earliest possible effective date is the date the amendment or cancellation is executed--July 5, 2025--not any past date.
The only scenario where a contract can be canceled from the start date (June 20, 2025) is if the entire subscription term is voided before any billing or revenue recognition has occurred. Since the service was already active, that option isn't valid.
by Leo at Oct 08, 2026, 12:06 AM
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