1Z1-1038 Exam Dumps

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Certification Provider:	Oracle
Exam Code / Number:	1Z1-1038
Exam Name:	Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Exam Questions:	72
Last Updated:	Jun 05, 2026
Corresponding Certification:	Oracle Service Cloud Cross-Channel Contact Center

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Oracle 1Z1-1038 Exam Syllabus Topics:

Topic	Details
Topic 1	Processes Between Customers And Agents Describe Service Level Agreements
Topic 2	Service Cloud User Interface And Processes Describe Oracle Service Cloud Analytics
Topic 3	Describe Agent Assistance Create Message Templates Work With International Data
Topic 4	Perform An Initial Setup And Set Up An Agent Desktop Set Up Navigation, Permissions And User Accounts
Topic 5	Configure Service Level Agreements Generate Outreach And Feedback
Topic 6	Describe Standard Text And Variables Service Cloud Service Console Extensions
Topic 7	Configure Guided Assistants Configure Advanced Routing
Topic 8	Service Console Core Features And Access Configure Products, Categories And Dispositions
Topic 9	Configure Chat And Cobrowse Describe Mail And Mailboxes
Topic 10	Create Queues, Assignments, And Standard Application Menus Explain Service Cloud Products And Services

Reference: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038

Oracle 1Z1-1038 exam is designed for professionals who are looking to validate their skills and knowledge in implementing and managing Oracle Cross-Channel Contact Center Cloud. Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification exam is intended to help individuals demonstrate their expertise in implementing customer service solutions in a cloud environment. 1Z1-1038 exam covers topics such as configuring contact center workflows, managing contacts, integrating with external systems, and implementing reporting and analytics.

Oracle 1Z1-1038 (Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials) Exam is a certification exam that tests the knowledge and skills of professionals in the field of contact center implementation using the Oracle Cross-Channel Contact Center Cloud technology. 1Z1-1038 exam is designed to measure the candidate's ability to implement and manage contact center solutions using the Oracle Cloud technology, including the use of chat, email, social media, and voice channels.